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Find a Location

Alabama State Employees Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Alabama State Employees Credit Union

      1000 Interstate Park Dr Montgomery, AL 36109-5415

    • Alabama State Employees Credit Union

      825 Wilson St Wetumpka, AL 36092-2921

    • Alabama State Employees Credit Union

      800 Washington Ave Montgomery, AL 36104-3839

    • Alabama State Employees Credit Union

      74 Dudley Dr Millbrook, AL 36054-1848

    • Alabama State Employees Credit Union

      9190 Eastchase Pkwy Montgomery, AL 36117-6883

    Business ProfileforAlabama State Employees Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Based on information provided, this company offers financial services, such as, savings, loans, CDs, etc.

    Business Details

    This is a multi-location business.

    Find a Location

    Alabama State Employees Credit Union has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Alabama State Employees Credit Union

        1000 Interstate Park Dr Montgomery, AL 36109-5415

      • Alabama State Employees Credit Union

        825 Wilson St Wetumpka, AL 36092-2921

      • Alabama State Employees Credit Union

        800 Washington Ave Montgomery, AL 36104-3839

      • Alabama State Employees Credit Union

        74 Dudley Dr Millbrook, AL 36054-1848

      • Alabama State Employees Credit Union

        9190 Eastchase Pkwy Montgomery, AL 36117-6883

      Location of This Business
      1000 Interstate Park Dr, Montgomery, AL 36109-5415
      BBB File Opened:
      6/12/2002
      Years in Business:
      70
      Business Started:
      3/1/1954
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of Charter# 64598 for this business, issued by National Credit Union Administration

      These agencies may include:

      National Credit Union Administration

      1775 Duke St

      Alexandria VA 22314

      (800) 755-1030

      https://ncua.gov

      Alternate Business Name
      • ASE Credit Union
      Business Management
      • Mr. Michael Hart, President/CEO
      • Ms. Traci Kelley, Vice President of Marketing
      Contact Information

      Principal

      • Ms. Traci Kelley, Vice President of Marketing

      Customer Contact

      • Mr. Michael Hart, President/CEO
      • Ms. Traci Kelley, Vice President of Marketing
      Additional Contact Information

      Fax Numbers

      • (334) 270-9158
        Primary Fax
      • (334) 514-6567
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I prepaid for a therapy visit for my daughter. I changed my mind and my daughter never went for the visit. I contacted the therapy office and requested a refund. They issued a refund to ASE credit union and I had already closed my account with that bank. Now *** keeps telling me they are having trouble finding the funds and can not tell me when the issue will be resolved. I have been waiting for 2 months. The amount of the funds are $399.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deliah H

      1 star

      08/14/2023

      I was approve for a car loan. One of the head supervisor from the loan department call me very rude and stated to me that because my signature loan was late at no fault of mine because the employer I was working for mail my checks instead of sending them direct deposit. That I can't afford a ****** Dollars payment how could I afford a truck note and my loan should have never been approved in the first place. I explained to her the situation that I was having with my employer and that I was starting a new employer on the 31st of July. This female call the car dealer and told them I wasn't working anymore and had them to renege on my loan after I had been approved and had my vehicle for 3 weeks. I had to return the vehicle back after all of the paperwork had been sign, sealed, and delivered. I have been speaking with an attorney about this matter. It is unlawful to go back on a legal bonding agreement and my signature loan wasn't in default. I have been trying to reach out she hasn't spoke to me since being so very rude,nasty, and unprofessional

      Local BBB

      BBB Serving Central & South Alabama

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