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Find a Location

America's Car-Mart of Tuscaloosa has 1 locations, listed below.

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    Business ProfileforAmerica's Car-Mart of Tuscaloosa

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6210 University Blvd E, Cottondale, AL 35453-1632
    BBB File Opened:
    12/7/2011
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I bought the car from them, and soon as I left the lot the car was making noises. i called them to ask if they could fix it and they acted like they couldnt get me in to fix it. she called me and i ask could i come in and see if i could trade in the amount of days she said i could, so i got there and she wouldnt let me trade it so i had no choice but to keep it. the car finally quit on me 2 weeks after having the car and now they have had my car for 2 months and keep giving me the run around about my car. my car payment was due but i didnt pay it because they still havent fixed it or started on it, so why pay it ? but now they are trying to sell my car even though its still not fixed and thats not in my contract with them . my car payment was $300 and i told them i was not paying it because they have had my car for 2 months and havent even started on it. they have rude customer service and just try to sell you any car they want without it even being proper to drive.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Porchena H

    1 star

    04/27/2022

    When coming here they do and say what they have to , to get the car sold . I stayed at the lot till after 7 which I appreciate because I work late , when I drove the car off the lot I did not know the tail lights and signal lights where not working , 25 minutes into driving off the lot the check engine light came on , the following morning I called to inform them about the lights and check engine light (which is just as essential as the car working) but I was told the lights were not covered, I feel like things like that should be inspected before even putting it on the lot . I drove my car for a week and it literally started jerking me and my 4year old I take the car to the lot to get fixed the following week . They kept my car for 3 weeks almost 4 stating that the car was being worked on , the exact words where my my transmission was being repaired, then it went from being repaired to replacing the entire transmission. After having the car for 3 almost 4 weeks I got my car back last Friday to find out it was still leaking, my car literally stoped in the middle of the road in the heat with my child in the car ! When I called and questioned the manager about who fixes the cars and if I can get a print out of my diagnostic all I was told was , the transmission was replaced which is honestly bad business! The manager has a very smart mouth as well ! Yesterday I took my car to swap out but looking on the car lot and the cars that she had out there I wouldn’t dare down grade from the car I’m in so I left my car ! The manager rushed out when I arrived not only that she wanted me to pay a $** deductible on a car that was still leaking transmission fluid. All of the associates are not bad but the business that I’m receiving is horrible ..! I’m not asking for a brand new car I just want something reliable and it’s ridiculous how a people are put in these positions and have the bare minimum customer service Care !

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