Business ProfileforSonic Automotive

This letter is to inform you of the treatment received from a man who calls himself a manager at the Lexus of Birmingham on January 3, ****. Whose name was *****. I had an appointment to get an oil change, four tires, to have my back-up sensor checked. And to get a courtesy wash of my vehicle. Usually when they change the oil or rotate my tires, they leave grease marks all on the tires and on the car. The last few times they did work on my vehicle there was grease and dirt on the inside of my car on my mat on the drivers side I still have grease embedded in my mat because they did not get the grease out very well. I was told they would do a courtesy wash today like the past three to four times because of the grease which comes from their hands and their shoes when handling my vehicle. They didnt put anything on the mats to protect them from the soil from their shoes and hands, while handling my vehicle. I think they have forgotten there are people that want to take care of their vehicles, no matter what age of the vehicle. I am one of those people. Upon completion of work done on my vehicle I was told by the ***************** Manager *********************** that they would not be available to wash my vehicle. I asked her why not. They had washed it many times before. She stated that they didnt want to take the chance of scratches on the vehicle. She stated that they told her they had cleaned the interior. Which was not the case at all. She didnt think enough of her obligation as a Service Advisor or her service to me or my vehicle. She did not even know for sure if they had cleaned the interior of my car. I asked her and she I guess they. Which they did not, I feel as a service manager she should have made sure that my vehicle was taken care of. ***** was grease on the exterior and the interior of my vehicle once I received it back. In my opinion I receive very poor customer service on January 3, ****. The man ***** was a disgrace to his profession. He took over the conversation between the Service Advisor ****** who was assisting me. He kept interrupting the conversation between ****** and myself. I was speaking to her about the situation with my vehicle. Then he ***** said we are not going to wash your vehicle. He spoke to me in a unprofessional rude manner. He spoke out loud in front of customers that was listening. Also, his other coworkers. Not only did he speak out against me in front of other customers in the establishment, but he did also it in a loud and unprofessional way. And more than once. He did it at least three or four times. He was bullying me. I told him that I was not speaking to him, but to the Service Advisor that was in charge of my vehicle. He said he did not care because he could hear what I was saying to her, so he was going to answer me, because I was speaking of him. He should have not been in the conversation between the service manager, and myself, because she was the one speaking with me. He in my opinion was trying to make sure everyone knew he had some authority. But he was doing it in a wrong and unprofessional way. He embarrassed the whole dealership in my opinion, by speaking out to me a customer, in that tone of voice, especially when he was not being spoken to. I was her client not his. It is my opinion that if I was a first-time customer and saw another customer being treated that way by a manager I would never come back to that establishment. He did not respect himself or his place of business. What he did was uncalled for, and unprofessional. Not good customer service at all on any level. The way he conducted himself in front of his coworkers and other customers should not be tolerate. At this point, I am requesting that they clean my car up or give me a refund back for in the way which they left my vehicle and did care about it. I had to before I left the parking lot clean my car myself because of the grease they left. I am not going to tolerate that kind of service or behavior. I will take it somewhere else where my business is appreciated. The service and treatment today proved to me that he ***** and the dealership do not appreciate my business or care anything about me as a customer. And if the truth be told by *************************** about the situation today and how things went down he ***** someone who said he was a manager needs to apologize for his behavior. I dont feel like I deserve that kind of treatment by anyone, especially since I am paying them my money. If this is the way you will continue to treat customers like myself then I will not be back. I just ask you to take care of the situation that has already happened. Of course, I will tell my family and friends. As a matter of fact, I already have. They could not believe that happen. As a matter of fact, about a little over a year ago ***** came to my office to get me to make sure I gave him a good review on a survey to the dealership. I did my best to make sure he was rewarded for doing a good job for the customer. People in my office remember him coming, but he doesnt deserve a good report from me in the way he handle the situation today. He was very rude. He tired intimidate me. But he ***** did not succeed. Thank you in advance for your cooperation in this matter. ************************ Also, a copy of this letter went to: *********************** Lexus Of Birmingham -************************************************************************************. *****