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          Find a Location

          Apex Roofing & Restoration, LLC has 24 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileApex Roofing & Restoration, LLC

            Roofing Contractors
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4601 Southlake Pkwy

            Hoover, AL 35244-3362

            Get Directions
            Visit Website
            Email this Business
            (844) 921-2009

            Customer Reviews

            4.24/5

            Average of 277 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            131 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Apex Roofing & Restoration, LLC has 24 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4601 Southlake Pkwy, Hoover, AL 35244-3362
              Email this Business
              BBB File Opened:
              4/26/2011
              Years in Business:
              23
              Business Started:
              1/1/2001
              Business Started Locally:
              4/27/2010
              Business Incorporated:
              1/1/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 24005 for this business, issued by Alabama Home Builders Licensure Board

              These agencies may include:

              Alabama Home Builders Licensure Board

              445 Herron St

              Montgomery AL 36104

              (334) 242-2230

              https://hblb.state.al.us

              BBB records show a license number of 53589 for this business, issued by Alabama Licensing Board for General Contractors

              These agencies may include:

              Alabama Licensing Board for General Contractors

              2525 Fairlane Dr

              Montgomery AL 36116

              (334) 272-5030

              https://genconbd.alabama.gov

              Type of Entity:
              Corporation
              Business Management
              • Mr. Grant Rockett Sr., Owner
              • Ms. Keli Haas, Customer Service Manager
              Contact Information

              Principal

              • Mr. Grant Rockett Sr., Owner
              • Ms. Keli Haas, Customer Service Manager

              Customer Contact

              • Mr. Grant Rockett Sr., Owner
              • Ms. Keli Haas, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (205) 685-0049
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              131 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/14/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On February 26th, 2024, at approximately 4:00 PM, an agent of Apex Roofing and Restoration rang our doorbell. He gave us his card and said, "I was driving by after finishing another job and noticed that your roof has discoloration. This is usually a sign of some kind of damage. May I have your permission, at no charge, to inspect your roof to see what may be happening?". I proceeded to get my husband, *********************, to come and talk with him. Well, after about 15 minutes he came back inside and said that there is hail damage to our roof and we should replace our roof. He showed us photos of soft-metal damage and a few spots where there was hail damage. He looked up when the last hail storm was in the area and said it likely happened 2/12/24. On 2/28/24, *********************** with Apex, came to our home and said we definitely needed a new roof and need to file a homeowners claim to cover the cost. He proceeded to call our insurance company in our presence and had us sign an agreement that we would use their company for roof replacement. ************ also mentioned not to say that they approached us about the visit by them if our insurance adjuster asked. Well, inspector came, and Apex made an appointment with us on 3/11/24 at 2PM to talk about our replacement options. Our insurance adjuster said we don't need a new roof, only repairs and our deductible exceeds the cost of repairs by $200. ************ didn't show up on 3/11/24, didn't call, nothing. ***** was furious as he took off work for the appt with ****. He called him to see where he was, ************ apologized and said new appt. would be made immediately, that we'd be contacted with a date. Now they are ignoring us. We have NEVER had a claim on our homeowners so in addition to having to fork out funds for minor repairs to our roof, we may have an increase in our insurance. My husband and I feel scammed, that the damage was minimal and Apex was simply looking for a "big sale". BEWARE OF APEX!!!!
              Read More
              Read 130 More Complaints

              Customer Reviews

              277 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Doug W

              02/10/2024

              I have many complaints with what I consider deceptive business practices 1. ************ specifically prohibits solicitation. They were going through the neighborhood knocking doors and offering free roofing estimates 2. After a quick inspection they said that we could get a new roof without any out of pocket expenses. We were led to believe that we would get a new roof quickly. We signed the contract at which time they disclosed we would be responsible for a deductible 3. We did not receive an estimate until a couple of months after signing the contract 4. Because the process was not as cut and dry as we were lead to believe, it took more than one year to resolve and our out of pocket would have been an additional $4000; that is Above our deductible 5. We cancelled with them because of the excessive cost and our bad experience. They had a cancellation fee in our contract of 15% of any amount received from the insurance company, and all they did was a quick inspection and prepared an estimate for the insurance company a month after we signed the contract 6. We were able to find another roofer with less out of pocket even after paying Apexs cancellation fee and our attorneys fee.
              Read 276 More Customer Reviews

              Local BBB

              BBB Serving Central & South Alabama

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