BBB Business Review
BBB Accredited Business since
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Service contracts for the emergency repair or replacement of residential infrastructure, such as water service lines, and related systems.
HomeServe administers marketing, solicitation, customer service, and claims for services provided in residential service contracts issued by AMT Warranty Corp.
A BBB Accredited Business since
BBB has determined that HomeServe USA Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for HomeServe USA Corp. include:
- Advertising issue(s) found by BBB
Factors that raised the rating for HomeServe USA Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 321 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||157|
|Total Closed Complaints||321|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Thomas J. Rusin, Chief Executive Officer Mr. Richard Cash, Customer Advocacy Manager Ms. Graceann Pisano, Divisional Counsel
Water & Sewer Line Protection Plumbing Plan Services Insurance Services Other Heavy and Civil Engineering Construction (NAICS: 237990)
Alternate Business NamesHome Emergency Insurance Solutions Home Serve HomeServe HomeServe USA Energy Services HomeServe USA Energy Services (New England) HomeServe USA Repair Management (Florida) Corp. HomeServe USA Repair Management Corp.
BBB recommends that consumers review the water service line coverage details to be sure they understand the conditions under which their service plan applies.
Coverage details and exclusions can be obtained by calling 1-855-696-1529 or by accessing the following website: www.homeserveusa.com.
Should you have any outstanding complaints or concerns, it is suggested that you first contact the company at 1-855-696-1528.