Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/27/2021, the Public Utilities Regulatory Authority (PURA) approved an agreement between The State of Connecticut and Eversource. This accountability plan seeks to address State identified deficiencies in Eversource’s handling of their response to Tropical Storm Isaias, improve Connecticut governances within Eversource, and to stabilize electric distribution rates until at least January 2024 for Connecticut consumers.
Under the agreement, Eversource will return $65 million dollars back to the customers in the form of credits on the December 2021 and January 2022 bills. An additional $10 million dollars from Eversource will be directed to assist customers having difficulty paying their bills, while an already established $28.4 million will continue to appear as a credits on all customer bills. This existing credit showing on bills as “TS Isaias Performance Penalty” is the result of a prior PURA penalty that Eversource, under this new agreement, has promised not to appeal.
This above outlined agreement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details, please click here.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- PO Box 270, Hartford, CT 06141-0270
- BBB File Opened:
- 6/1/1940
- Years in Business:
- 99
- Business Started:
- 1/1/1925
- Business Started Locally:
- 1/1/1927
- Business Incorporated:
- 1/1/1927
- Accredited Since:
- 6/1/1940
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- NSTAR
- Yankee Gas Services Co.
- The Connecticut Light & Power Company
- Business Management
- Ms. Karla Pickett, Executive Manager
- Ms. Hayley M Dunn, Manager of Corporate Communications
- Contact Information
Principal
- Ms. Karla Pickett, Executive Manager
Customer Contact
- Ms. Karla Pickett, Executive Manager
- Additional Contact Information
Fax Numbers
- (860) 607-4550Primary Fax
Phone Numbers
- (800) 989-0900Other Phone
- (860) 607-4550
Customer Complaints
376 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
89 Customer Reviews
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Most Recent Customer Review
Katelyn R
09/03/2024
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