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BBB Business Review

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BBB Accredited Business since

Church Hill Classics, LTD.

Phone: (800) 477-9005 Fax: (203) 268-2468 View Additional Phone Numbers 594 Pepper St, Monroe, CT 06468 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Church Hill Classics manufactures custom,professional-quality diploma frames, certificate frames, varsity letter frames, photo frames, and insignia desk accessories for thousands of colleges and universities, high schools, military, professional associations and corporate clients. The company also sponsors an annual scholarship for students called the Frame My Future Scholarship Contest.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Church Hill Classics, LTD. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Church Hill Classics, LTD.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 2000 Business started: 03/01/1991 Business started locally: 03/01/1991 Business incorporated 04/11/1996 in CT
Type of Entity


Business Management
Ms. Lucie H. Voves, President Ms. Sue Mouchantat, Customer Service Manager
Contact Information
Customer Contact: Ms. Sue Mouchantat, Customer Service Manager
Principal: Ms. Lucie H. Voves, President
Business Category

Custom Framing Picture Frames - Wholesale & Manufacturers Picture Frames - Dealers All Other Home Furnishings Stores (NAICS: 442299)

Refund and Exchange Policy
For non-customized products, your purchase is refundable within 30 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges.

For customized frames that are designed to your specifications, we are not able to refund your purchase price; however, we will work with you, if necessary, to exchange items and assure your satisfaction.

All returns must be received back to us in new, undamaged condition and in original packaging. If you are sending back your order, we recommend that you insure it in case of any damage or loss.

In the unlikely event of damage in transit, rest assured that all shipments are fully insured and will be replaced promptly.
Alternate Business Names
Products & Services

We are a leading U.S. manufacturer of custom diploma frames, certificate frames, insignia desk accessories and photo frames for thousands of institutions of higher education, the military, professional associations, and corporate clients.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.