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Find a Location

Wetmore's Inc. has 1 locations, listed below.

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    Business ProfileforWetmore's Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2013

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Wetmore's Inc. offers the sale of new and used cars, trucks and SUV's. They also offer financing, service and Chrysler, Jeep and Dodge automotive parts.

    Business Details

    Location of This Business
    333 Danbury Rd, New Milford, CT 06776-4315
    BBB File Opened:
    9/23/2003
    Years in Business:
    59
    Business Started:
    12/24/1964
    Business Incorporated:
    12/24/1964
    Accredited Since:
    7/1/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Wetmore’s Chrysler Jeep Dodge Ram
    Business Management
    • Mr. Scott Brittingham, Dealer/Principal
    Contact Information

    Principal

    • Mr. Scott Brittingham, Dealer/Principal

    Customer Contact

    • Mr. Scott Brittingham, Dealer/Principal
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bianca B

    1 star

    05/26/2022

    1 star, because it's the minimum, otherwise I would leave 0. WORST EXPERIENCE EVER, and my service complaint/situation is not even complete yet. My initial encounter with poor customer service began when I dropped my **** ******** off to be diagnosed with a potential recall issue; the service advisor Tom never stated I would be charged a $160 diagnostic fee. My husband would not authorize the charge and we took the vehicle back. After back/forth conversations, we decided to go back and have the car diagnosed for $160. The issue came back as water/flood damage to my electronic parking brake, located underneath the spare tire, rear well. The water damage created a mold infestation. I put a claim through our insurance, and the insurance company gave them a blank slate to repair ANYTHING and EVERYTHING that needed to be. Upon shipment delays and lack of communication, the job was "done." I paid my insurance deductible before seeing my car- big mistake. When I went to pick up my vehicle and after careful inspection on my own doing, realized additional parts were missed, fuzzy mold was still present and my spare tire and jack had not been replaced. After back/forth argument of how they "cleaned" everything, Tom said he would order additional parts. I no longer felt comfortable leaving my car there, so I took it home. I was supposed to return my rental that day; but refused due to mold still being present in trunk. The second order of parts included a new trunk floor door and storage compartment. I then called the insurance company to do another glance over and to reassure I was not being overly dramatic. After a second inspection, it was determined the car jack and spare tire should also be replaced, due to water submersion and not just normal water exposure- cue a third order. I have been in a rental for 17 days, at the mercy of Wetmore's and have received zero apology, ownership and/or acknowledgement of their gross negligence and incompetence.

    Local BBB

    BBB Serving Connecticut

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