Business ProfileforExecutive Dodge, Inc.

On 4/21/2023 I purchased a brand new 2022 **** ********* VIN ***************** from Executive **** Dodge of Wallingford **. I purchased the Easy Care extended warranty for 3,763.00. (see attached). On 07/18/2023 I purchased a new **** ****** ***** from **** ** ********. I immediately contacted Executive, provided the necessary information to a woman in the finance department. She told me to expect a refund in 7 weeks or so. On or about Sept 28, I contacted Executive again to inquire about my refund. I was connected to John D***** in Finance. He told me the previous woman did not work there anymore and stated that they did not receive one of the required documents. I have documentation that they received them all. I played along and resubmitted the forms to Mr dexter. He then emailed me back and said the check would be mailed out and it would be here in a couple days. I waited several days, probably a week and emailed Mr D***** he told me that I could pick the check up or I could have it mailed, I requested it to be mailed. again a week later still no refund. I contacted him again today and he emailed me that he would have to get back to me today he never did. I want my refund. Executive keeps playing around and stalling. They just do not want to refund me the 3,763.00 minus 3 months.