ComplaintsforExecutive Dodge, Inc.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/21/2023 I purchased a brand new 2022 **** ********* VIN ***************** from Executive **** Dodge of Wallingford **. I purchased the Easy Care extended warranty for 3,763.00. (see attached). On 07/18/2023 I purchased a new **** ****** ***** from **** ** ********. I immediately contacted Executive, provided the necessary information to a woman in the finance department. She told me to expect a refund in 7 weeks or so. On or about Sept 28, I contacted Executive again to inquire about my refund. I was connected to John D***** in Finance. He told me the previous woman did not work there anymore and stated that they did not receive one of the required documents. I have documentation that they received them all. I played along and resubmitted the forms to Mr dexter. He then emailed me back and said the check would be mailed out and it would be here in a couple days. I waited several days, probably a week and emailed Mr D***** he told me that I could pick the check up or I could have it mailed, I requested it to be mailed. again a week later still no refund. I contacted him again today and he emailed me that he would have to get back to me today he never did. I want my refund. Executive keeps playing around and stalling. They just do not want to refund me the 3,763.00 minus 3 months.

  Business response

  10/13/2023

  Hello,

  My name is Nicholas R***, General Manager of Executive Dodge **** *** ** *********** ***  I have reached out to Mr. ******** via phone call on Thursday, Oct 12th as well as Friday, Oct 13th with no response.  During both calls I have left a message requesting a call back to discuss his experience.  I have not heard back.  Mr. ******** requested a cancellation of an extended service contract (EasyCare Total Care) on 7/18/2023 via written request.  The extended service contract cancellation estimate as of 7/18/2023 offered a prorated reimbursement of 3583.48. My accounting office received the requested paid in full letter from the lienholder on September 28th, the reimbursement check was cut on October 2nd, and mailed to the customer on October 6th.  The check was in the amount of 3583.48.  

  Thank you,

  Nicholas

  Customer response

  10/13/2023

  I have received their emails. I do not wish to speak with anybody at executive everything they tell me our lies. It doesn’t take nine days for a check to be delivered to my residence. Each time I contacted executive they told me it would be a couple days this was over the course of several months, I have received their check and I appreciate them getting the check out in the mail only after I contacted the attorney generals office, the Better Business Bureau and the federal trade commission and my attorneys 

  I also did respond to the voicemail and called Mr. R*** back yesterday and got his voicemail. I did not leave a voicemail. There is nothing that I want to hear from them.

  Business response

  10/13/2023

  Hello,

  I am glad to hear that Mr. ******** has received his funds and do apologize for the delay he experienced in receiving them.  I apologize that during a time that the company was going through personnel changes that it was not properly followed up on, but I am glad to hear that it is now resolved.  Mr. ******** should feel free to reach out to me directly via email or phone call should he ever need anything in the future.

  Thank you,

  Nicholas

  Customer response

  10/23/2023

  *************
  

  I believe I answered the previous message. Yes the complaint has been resolved.

   

  respectfully 

  ****** ******** 

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2018 **** was leased from executive. Purchased from ** to get me the car I wanted, however missing my automatic start. The installed an aftermarket remote start. We asked why and they said they cannot install a factory one. A couple weeks went by and we started having issues with the radio. Brought it in and they removed the after market remote start and installed a factory one. Things were ok for a while but then the radio kept going off, clock was off, and the screen went blank. We continued to bring back several times with them saying we do not see anything wrong. Eventually they said they fixed it. It was not. I figured I would just deal with a faulty radio until it got out of control. In the spring of this year the whole dash would light up and go off. every light went on to fix. We brought it in again and they said they didn't see anything wrong. Things continued to get worse were the cars RPM would randomly go up, or it would go into neutral, or not start, or alarm go off, etc. Brought it back before July 4th and got it back July 16th. Left it with them so the could diagnose it. Picked up when service was closed and it would not start immediately. Same issue and the receipt for the car said running new?? Went to another dealership and they from the start knew the issue but to file it with ****. **** said to bring back to Executive for free which we did not want to do since they initially could not diagnose or fix. and the other dealership we were working with did not want to fix it because they thought it would open other issues as result of the initial problem. So now we left our car with Executive since September 8th (getting towed there). Nothing worked in the vehicle. No battery life, nothing. After numerous calls to see what was going on, today they said the fixed it all and we owe 800 for a battery which we did not ok and is caused by their neglect of servicing it correctly in the first place.

  Business response

  09/20/2023

  Hello,

  Nicholas R*** (General Manager of Executive Dodge **** Ram) spoke with **** ********** via phone call yesterday, 9.19.23.  **** was both informed that she would be receiving a refund via the credit card that was used for the service, and received an apology as to how this situation was handled.  **** now has Nicholas' direct contact information for anything that she may need in the future.  This situation is resolved.

  Thank you,

  Customer response

  09/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Just waiting on refund.
  Sincerely,
  
  **** **********

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see uploaded email between myself and general manager. I was informed of a recall in September and I can't even get a status update on the parts needed. I am convinced they have not even been ordered based on my previous experience and that the office will not get back to me or even the manager.

  Business response

  12/27/2022

  The parts for Mr. ********** were on backorder since he originally came in for the repair. Unfortunately, that is something that can not be controlled at the Dealership level, that is controlled by ******** Corporation.

  However, in speaking with our parts department, it looks like the parts were delivered to our dealership and a member of our team has reached out to try to schedule an appointment.

  If Mr. ********** would like to reach out to me directly to schedule this appointment to have the recall taken care of, he can feel free at the contact info below:

   

  C.J. S****

  General Manager

  ************ **********************

  Customer response

  12/27/2022

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  drove my truck to dealership due to a accident someone hit my truck on the tire doing damage to the rear end of truck, they had my truck for over 2 months due to parts backed up which i completely understand no fault of theirs, what was their fault was them now saying after truck has sit for over 2 months truck wont start, which it did start and ran perfect never had a mechanical issue, than they call back stating now my wires, my wire harness are no good which makes no sense at all because the truck started and drove perfect there so 1 of 2 things happened due to the truck sitting there for so long and battery was probably dead, they mixed jumping cables which caused wires to burn out or a rodent chewed wires, now they want 1300 to fix i call the gm and he states 800 to fix, i did pay the 800 because i have been without truck for almost 3 months, the service department made a mistake on truck and are scamming people out their money to fix the problem they caused just want people to be aware of their horrible customer service and the ignorance of their service department at this location. the gm was nice and tried to help but still feel i was taken advantage of due to the fault of the dealership. i will also contact *** and also the ******** ******* and file complaints no one should be taken advantage of when its clearly their fault

  Business response

  07/08/2022

  
  On April 23, 2022, ******* ***** and ******* ****** brought their vehicle in to our service department, a 2013 *** for repairs relating to an accident. Due to parts constraints it took us 60 days to complete the repair.
  

  When going to bring the vehicle in the shop for repair, the vehicle would not start. The technician then diagnosed the vehicle for its no start issue and found a corroded wiring harness on the vehicle. The corrosion was caused by the wiring harness rubbing against a valve cover bolt. The corrosion looked to be old and had been occurring over a long period of time. The copper wires were very green, a sign of long time corrosion. There were no signs of rodent damage or any damage that could have been caused over the short term.
  

  When presented the cost of repairs, Ms. ***** stated that she believed the damage was caused at our store and that she was not willing to pay. She left me a message asking to contact her and I did right away. She explained her frustration to me and I told her I would have the vehicle brought back into the shop and I would send her pics of the wiring harness and the damage. After explaining what we believed caused the issue, I offered Ms. ***** a discount to take care of the repairs here and she agreed.
  

  The technician completed the job as requested and Ms. ***** picked up the vehicle on July 6, 2022. Ms. ***** also texted me stating that she was happy with how I assisted her but still felt that our service department was at fault for the repair.
  

  I have also attached the pictures that I sent to Ms. ***** of the corroded wiring harness.
  
  Please contact me with any questions of concerns you may have. I can be reached anytime by phone at ###-###-#### or by email at ***********************
  
  Best,
  
  C.J. S****
  General Manager
  Executive Dodge Jeep RamTell us why here...

  Customer response

  07/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: it was definitely service techs fault about my truck NEVER NOT ONE TIME DID MY TRUCK GIVE ME ANY MECHANICAL PROBLEMS never once never once did my truck not want to start ever!! But after being at the dealership sitting over 2 months I have a non starting truck point blank they did something to truck and I of course had to pay for the service department mess up and I never said the GM wasnt nice he was nice and did take it from 1300 to 800 but that is still 800 dollars I had to pay for their meds up!!! Everyone just needs to be told and it made known how mechanics and dealerships and garages take advantage of people 
  
  Sincerely,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩