Business ProfileforRestaurantsupply.com

We ordered brand new 30 inch icemaker from Restaurant supply. Upon receiving V started doing installation, which took two hours and we followed all the guidelines that needs to be done in order to install the brand new icemaker after installation we started it. It did not make any single ice Within 12 hours of period. Very second day we call restaurant supply and we been told that someone from technical department will give us a call back which we did not receive so we decided to call back. Finally we be able to speak with technical person. We address the issues and as soon as we did, the technician told us that the unit is faulty And he needs to send local repair person to check it out. The repair guy show after four days and took six hours to just diagnose it. After that many hours, the technician told us that he will give us a call back, very second day I got the message from him saying that he needs to order part to make it work. We cannot believe brand new Machine needs to Replace part to run it. We requested restaurant supply to replace faulty icemaker, and they refuse it saying that we only can repair it. Since week we do not have ice because we received faulty ice maker, and the supplier not taking responsibility to even replace it.