Business ProfileforJim Hudson Automotive Group

I purchased a vehicle on 2/20/24 as a trade. They gave my credit union 3 days to pay for the vehicle I purchased and they sent the payment in 2 days, but Jim Hudson GMC Cadillac have yet to pay my credit union for the vehicle I traded to them. I called yesterday because I noticed my account with the credit Union was withdrawn $553 which is my car note and also notice I now have 2 vehicle loans sitting on me. The car I traded to Jim Hudson and my new vehicle.I called my salesman Colin he didn’t answer or call/text back, I emailed the finance guy Arkelyeius and he didn’t respond so I called the dealership and asked for a manager and spoke to Dave. Dave stated they do a 20day payoff request but why in the world would you do that knowing car notes will be coming up within those 20 days?! Usually it is a 10day payoff at any reasonable dealership. I also noticed everyone is nice and responsive until they get your money. There was no emails/calls/texts thanking for my business or checking to see how I was doing with my vehicle. The biggest part of what I do for a living is customer service and retention. Being integral is huge and treating people the way you want to be treated is always a must especially when it involves peoples hard earned money that they can spend somewhere else! I want the money that was collected from my car note back because it was incorporated in that payoff balance received. I also want to speak to someone who is really in charge concerning this matter! Also I want to add that the amount my car appraised for 17,700 was deducted 700 because my credit said they were overcharging me for the car and refused to pay over 42k and some odd dollars so they agreed to pay the amount my credit union offered but deducted it off the appraisal amount but acted like they did me a favor and I also believe they charged me 500 for plates when I did a plate transfer.