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BBB Business Review

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BBB Accredited Business since

Textbook Painting

View Additional Phone Numbers 13000 Athens Ave Ste 200, Lakewood, OH 44107 View Additional Email Addresses http://www.textbookpainting.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Textbook Painting is the premier exterior residential painting contractor in Cleveland. We are located in Lakewood, OH but service the entire N.E. Ohio market as well as most markets throughout Ohio. We provide a unique service because we give local, hard-working college students the ability to run their own business through our company. We provide our employees with an industry-leading training program and we take a lot of pride in the work we do. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Textbook Painting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Textbook Painting include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Textbook Painting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 02, 2010 Business started: 01/01/2006 in OH Business started locally: 01/01/2007 Business incorporated 11/09/2006 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Murray, Owner
Contact Information
Principal: Mr. Michael Murray, Owner
Business Category

Painting Contractors Painters - Commercial or Residential Paint Removing

Products & Services

Textbook Painting sells the following brand(s): Flood, Glidden, Sherwin Williams

Method(s) of Payment
Cash, Check, Visa and Mastercard.
Refund and Exchange Policy
It's hard to 'return' a paint service, but we will work diligently to resolve any issues that could possible arise. We are working hard to help improve communities one home and one student at a time. We are a part of your local community and want to make sure that we do everything possible to earn your referral.
Alternate Business Names
The Student Development Company, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.