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Complaint Details
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Initial Complaint
05/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August of 2020, I hired Textbook Painting. After many failed communication attempts on my behalf, months went by with no progress to the job I put a deposit down for. After getting them to come out in November to start the job they went ahead and did things I did not agree to in our original contract. They broke some cabinets and completed the job sloppily (debatable it was even finished). When I spoke to the owner he did not compensate us for the lack of communication. We spent over 6k and have reached back out to get this fixed, which was promised as a lifetime guarantee during the time of purchase. I also disagree and would claim that the painters tried guilting me into a good review after the job due to their seasonal bonuses depending on it. I did not review them and would recommend people stay away from this company and headache. *I can add pictures at a later time and documentation of communication if neededBusiness response
05/11/2021
Hi ******
We have apologized that the project was delayed but let me apologize again. I am sorry for our poor communication and the delays in getting your project completed.
We are happy to come out to complete any touch-ups as part of our warranty. I do not believe you have given us much of any opportunity to complete touch-ups for you. Again, we are happy to do so but it will take a little bit of time to get you on the schedule.
On November 10, 2020 you did sign the work order stating that the work had been completed to your satisfaction and paid the final balance.
We look forward to being able to complete the desired touch-ups for you in the coming weeks.
******* ******
President, Textbook Painting
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Contact Information
13000 Athens Ave Ste 200
Lakewood, OH 44107-6233
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.