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Find a Location

McCarthy, Burgess & Wolff, Inc. has 1 locations, listed below.

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    Business ProfileforMcCarthy, Burgess & Wolff, Inc.

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    88 complaints closed in last 3 years

    54 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/25/2011

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    McCarthy Burgess & Wolff is a Debt Collection Agency.

    Products & Services

    This company provides Commercial and Consumer Debt Collection Services.

    Business Details

    Location of This Business
    26000 Cannon Rd, Cleveland, OH 44146-1807
    BBB File Opened:
    4/9/2001
    Years in Business:
    44
    Business Started:
    5/10/1980
    Business Incorporated:
    5/20/1980
    Accredited Since:
    1/25/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • MB&W
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Brett Alspach, COO
    • Ms. Freida Burgess Wolff, President
    • Ms. Sally Schmidt
    • Laureen Tilson, Corporate Counsel
    • Ms. Jaclyn Rivera, Controller
    Contact Information

    Principal

    • Mr. Brett Alspach, COO

    Customer Contact

    • Laureen Tilson, Corporate Counsel
    Additional Contact Information

    Fax Numbers

    • (440) 439-5941
      Primary Fax

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    88 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Luke P

    1 star

    08/16/2024

    If I could give less than one star, I certainly would. Let me preface by saying I have no personal/emotional stake in my dealings with this company; I was just the unlucky soul that had to deal with accounts payable for a political campaign that ended up losing. As a staffer for the campaign, I was tasked with cataloguing invoices and managing vendor accounts for our satellite offices throughout the state. Because of this, my cell number was often used to communicate with the vendors. Because we lost, our treasurer closed out our various vendor accounts and tied up any lose ends financially. However, I have been inundated with calls from this collections agency because my phone number is associated with an account through our ISP for one of the offices. After the first call, I got the necessary information about the debt and provided the debt collector with the phone number of the individual to contact to settle it. I notified my manager and the treasurer so they knew they would be contacted. However, the collections agency has continued to call me. Upon the second call, I tried to confirm whether this collections attempt was even legitimate by asking for dates of service, what bills we were behind on, etc. The debt collector sounded like she was making up dates that would justify her call, and when I would ask for more detail she would simply say that she was a third party collector and didn't know. I asked her why she was calling me again when I already told her she needed to reach out to our treasurer, to which she lied by saying this was her "first time calling." By this point, I'm getting a little upset, as I've already given her the info she needs to collect, and rather than trying to understand that this is a defunct campaign and the debt won't be easy to collect on even if she was *contacting the right person*, she started harassing me. I once again gave her the contact for the person she needed to reach, and they called again today. Shut them down.

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