Customer ReviewsforCrossCountry Mortgage, LLC.

I have sent in all my documents and they denied me! And the representatives have been nasty to me on the phone I had until a April17,2024 I feel as though I am discriminated because my husband is a Veteran and he left we are divorced! I still need a place to live they promised to help me my house was on the market I took it off because they made me assure they would help me they are still trying to work with my ex- husband who walked away and does not want the property I contacting the Naacp because they are going by my race and my situation I can't help I got divorced this is very traumatizing and I am still healing from my divorce they are mentally stressing me out! They are not doing their jobs! It's also embarrassing to me as a consumer!

I gave 1 star because it wont let me leave a zero. I spent 20 minuets with there automated system before I was able to get to a representative. When she answered it sounded like I just woke her up and she didn't know what to say. She then took my information and said someone will call me back. I still haven't received a call back. There automated system makes you jump through hoops to be able to talk to a live person. The last 2 years they have made mistakes with my escrow account and then want me to pay to keep my payment what it is or they will add it to my monthly payment.

This is the worst company ever. Cant get in contact with anyone they say they will call you back take messages never call you back ,could not pay my loan once they transferred my loan because loan was not updated for over a month, taking payments and not apply the correct way but yet saying you owe money I give them no stars.

Horrible customer service support for existing loan. It is very difficult to reach a live agent. Customer service phone line relies on virtual assistant that is rule-based and doesn't offer more than basic functions, won't transfer to live agent and doesnt offer “other” category if your question doesnt fall in their categories. Virtual chat via online portal also deadends — says high volume so check back later. This poor service occurred during a time our mortgage was transferred from one CrossCountry bank to another requiring change in loan number and payment address — very disruptive and would have expected extra attention to good service when they initiated these changes.

Straight up, this company is trash, they had 30 days to write up a loan for the buyer of my house, and have already pushed the closing date back 2 weeks now, wouldn't recommend them

So my trouble started a year into my mortgage. At the time, they told me one of my policies expired and I needed additional coverage. They then bought a policy without my consent or any warning for well over 3000$. This was in addition to my homeowners policy i already had in place. When I tried to find out what coverage I needed, I was told windstorm. I got windstorm however they kept the policy in place because it wasn't adequate. I tried for weeks to get ahold of a person to discuss with them but the people I talked to sent me to machine after machine that never let me talk to a person. I gave up. My mortgage rose $1000 from 1600$ to 2600$ per month and no one from this company would help me. Fast forward a year, the previous policy i had expired and they are now threatening me with a nearly $6000 policy (keep in mind this is after I had a separate comprehensive policy that.met all their check boxes which they REJECTED but did not.explain WHY. I'm a resident (medical trainee) so I work a lot, upwards of 80 hours on a light week. I have no time off so I needed a company that would help me troubleshoot the problem when I had a letter telling me they would be raising my eschrow came and theyd rejected my policies. This company isn't it. They won't help you. They don't care. You can't talk to a human. Stay away from them

My home burned down on 1/16. I had a total loss and check issued for 351k. It’s been over a month and a half since overnighting them the check. Every week twice a week I check the portal and talk to chat or call and talk to customer service. I get a different story EVERY time I talk to someone. First I was to wait and get 1/3 of the check to begin repairs. Then they were missing paperwork from court-I never went to court. We get that resolved and I was told very clearly that I would receive the greater of the two either the overage of the check to what I owe on the mortgage or 1/3 of the claim. Overage is 30k, 1/3 if 117k. Great okay check back next week. I check back and a check is pending issuance. Of course I inquire as to how much. It’s 30k. Makes no sense. An hour later on the phone I’m told that the cap is 10k but they are issuing 30k due to the overage and I won’t be getting 1/3 of the check that was incorrect. That info is the only thing that they’ve been consistent with is saying first check is a 1/3 of the claim. I’ve been asked 4 times if I intend on paying off my mortgage or repairing the home. I’ve told them all 4 times I am repairing my home. Stop asking me to pay off my mortgage. So I am to begin REBUILDING MY HOUSE for 30k. How in the world is that even possible? These people are evil, horrible people. Different story every time you talk to somebody. They keep your money and take advantage of the worst time in your life. They are criminals. They make it so hard you want to give up which I have officially done.

Good luck talking to a person after you become a Cross country member. Their service is absolutely horrific. If you want to have a mental breakdown, call their 800 number and try to work through the automated directory, they do everything in their power to not let you talk to an actual person. If I could, I would absolutely leave just for that fact.

This company is absolutely horrible. Their construction loan process is designed to put them in full control of the entire process but also allows them an out of they do not perform their responsibilities. This company is all about themselves and not their customers. They paint themselves as this company for the average American buy they are not for the American people at all!! There are sooooo many other morally ethical mortgage companies out there. Do yourself and bank account a huge benefit and STAY FAR AWAY from this company. They are quick to default on plans they screwed up on and gave themselves and out!! They are hurting for money and will do anything to ensure they are not harm by nor performing their responsibilities.

Repeatedly automated system. I have tried everything to get hold of a customer service representative and it is impossible. Do not go with the loan company!