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BBB Accredited Business since

Paper Trails

Phone: (440) 333-0033 Fax: (440) 333-0088 19146 Old Detroit Rd., Rocky River, OH 44116

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Paper Trails is a specialty boutique offering paper-based merchandise, including stationery, note cards, invitations, announcements, greeting cards and designer flat wrap. In addition, Paper Trails offers special order and custom design services, including wedding and party invitations, personalized note cards and stationery.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paper Trails meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Paper Trails
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 05, 2011 Business started: 09/01/2007 in OH Business under new ownership as of: 02/15/2014 Business incorporated 06/11/2007 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kristina Buchholz, Owner
Contact Information
Principal: Ms. Kristina Buchholz, Owner
Business Category

Invitations & Announcements Paper Products Gift Wrapping Materials Greeting Cards - Retail

Method(s) of Payment
Cash, Check, Visa, MasterCard, Discover, American Express
Refund and Exchange Policy
Non-custom items (in-store, off the shelf) must be returned no later than 30 days after the date of purchase. Items being returned must be unused and in good condition. Custom items (special orders, printed and customized items) are non-returnable and non-refundable. 

Returns with Original Sales Receipt: Items returned with the original sales receipt will receive a refund for the total sales amount.

Purchases made by cash or check will be refunded in the form of cash or store credit.  Cash refunds in the amount of $100 or greater will be paid by check and will be mailed to the customer within 2 business days.  Purchases made by check will be refunded no earlier than 10 business days after purchase. 

Purchases made by credit card will be refunded in the form of a credit to the account of purchase or store credit. 

Returns without Original Sales Receipt: Items returned without the original sales receipt will receive store credit in the amount of the lowest item sale price.
Alternate Business Names
Paper Trails of Rocky River, LLC

Customer Review Rating plus BBB Rating Summary

Paper Trails has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.