BBB Accredited Business since
Phone: (440) 333-0033 Fax: (440) 333-0088 19146 Old Detroit Rd., Rocky River, OH 44116
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Paper Trails is a specialty boutique offering paper-based merchandise, including stationery, note cards, invitations, announcements, greeting cards and designer flat wrap. In addition, Paper Trails offers special order and custom design services, including wedding and party invitations, personalized note cards and stationery.
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A BBB Accredited Business since
BBB has determined that Paper Trails meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kristina Buchholz, Owner
Invitations & Announcements Paper Products Gift Wrapping Materials Greeting Cards - Retail
Method(s) of PaymentCash, Check, Visa, MasterCard, Discover, American Express
Refund and Exchange PolicyNon-custom items (in-store, off the shelf) must be returned no later than 30 days after the date of purchase. Items being returned must be unused and in good condition. Custom items (special orders, printed and customized items) are non-returnable and non-refundable.
Returns with Original Sales Receipt: Items returned with the original sales receipt will receive a refund for the total sales amount.
Purchases made by cash or check will be refunded in the form of cash or store credit. Cash refunds in the amount of $100 or greater will be paid by check and will be mailed to the customer within 2 business days. Purchases made by check will be refunded no earlier than 10 business days after purchase.
Purchases made by credit card will be refunded in the form of a credit to the account of purchase or store credit.
Returns without Original Sales Receipt: Items returned without the original sales receipt will receive store credit in the amount of the lowest item sale price.
Alternate Business NamesPaper Trails of Rocky River, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview