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      Country
          Country

          Find a Location

          Healthwarehouse.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHealthwarehouse.com

            Online Pharmacy
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.51/5stars

            Average of 100 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/25/2016

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            HealthWarehouse.com is an online pharmacy based in Florence, Kentucky. The company's services are available nationwide, shipping prescription medication, veterinary medication, and over-the-counter products direct to patients' doors. 

             

            Products & Services

            Diabetic Supplies, Diet & Nutrition, Allergy & Sinus, Cold & Flu, Pain & Fever, Digestive Health, Hair Care, Pet Care, Online Pharmacy

            Business Details

            This is a multi-location business.

            Find a Location

            Healthwarehouse.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/24/2008
              Years in Business:
              16
              Business Started:
              8/1/2007
              Business Started Locally:
              1/1/2008
              Business Incorporated:
              9/2/2014
              Accredited Since:
              5/25/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 021835150 for this business, issued by Ohio State Board of Pharmacy. The expiration date of this license is 3/31/2025.

              These agencies may include:

              Ohio State Board of Pharmacy

              77 S High Street Room 1702

              Columbus OH 43215

              (614) 466-4143

              Fax: (614) 7524836

              https://www.pharmacy.ohio.gov/

              BBB records show a license number of P07453 for this business, issued by Kentucky Pharmacy Board. The expiration date of this license is 6/30/2024.

              These agencies may include:

              Kentucky Pharmacy Board

              2624 Research Park Drive, Suite 203

              Lexington KY 40511

              (859) 246-2820

              Fax: (859) 2462823

              http://pharmacy.ky.gov/

              BBB records show a license number of 64000967a for this business, issued by Indiana Board of Pharmacy. The expiration date of this license is 12/31/2025.

              These agencies may include:

              Indiana Board of Pharmacy

              402 West Washington Street W072

              Indianapolis IN 46204

              (800) 457-8283

              https://www.in.gov/pla/pharmacy.htm

              Type of Entity:
              Corporation
              Alternate Business Name
              • Hwareh.com, Inc.
              • HealthWarehouse.Pharmacy
              • HeWa
              Business Management
              • Mr. Justin Danford, Manager
              • Mr. Joseph Peters, CEO
              Contact Information

              Principal

              • Mr. Justin Danford, Manager
              • Mr. Joseph Peters, CEO

              Customer Contact

              • Mr. Justin Danford, Manager
              Additional Contact Information

              Fax Numbers

              • (888) 870-2808
                Primary Fax

              Email Addresses

              Industry Tip

              BBB Tip: Buying medicine online

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/10/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              On 12/12/23 I placed an order: 2 prescriptions of ******** generic-one for me ***** and one for ******, my husband. Also placed an order for 2 scripts of ********* for me ***** and one for ******, my husband. I have a vasodilation issue which requires this med for women who have it. On Dec. 26 I called and asked where the order is! I was told that all 4 scripts were held up because they had to have a reason for a woman to get *********! I asked WHY all the scripts were held up for one; WHY had I not been informed; WHY in two weeks were they unable to accomplish something so simple.? Simple because when I complained, they magically had the doctor give them a diagnosis within one day!!!! NOW! I placed those orders with more than enough time to get them before I ran out! The next day I called and told them that it was urgent as we were very low and I had none of the ********* for me. She said they had it in order and she would get it mailed out overnight! It's on the invoice overnight, but that package has hardly moved at all. TODAY IT'S IN **! TO DATE WE HAVE NO MEDS. Information: my husband has arthritis very badly and six joint replacements! He's in severe pain without the ********. So last week I called almost daily. Tuesday 1/2/24 I was told that they would have an emergency supply sent out overnight. I called Wed and was assured it would go out. Friday I called and was literally (lie) told that the supervisor told her that it was "out for delivery." That meant I should have it that day. Right? NOT! Saturday I called and was told that the script HAD NOT EVEN BEEN FILLED, THERE WAS NO POSTAL SERVICE AND IT WOULD GO OUT MONDAY! I.E., JAN 8, 24!!! I have been flagrantly lied to about this. 2 X? I have held on for service for up to 30 min. Obviously they see my number and don't want to deal with me again. Meanwhile, we are without meds, they have my money, and my husband is having a LOT OF PAIN! The issue I have is worse, too!
              Read More

              Customer Reviews

              100 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Frances L

              02/02/2024

              It's a great way to shop for all my medications. Wonderful, friendly people always ready to give you any help you need. Thank you!

              Local BBB

              BBB Cincinnati

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