Business ProfileforPaycor, Inc.

Do not use their service for payroll processing, lack of communication and taxes knowledge are their big issues. They are holding the first quarter SUI refund to our 300 clients and they didn't update the correct SUI rate for year 2024 because they want to take more fund from us. They made mistakes on our clients State Tax filing, we informed them in August 2023, as of today, they didn't make correction and it impacts our clients completely. Their employees don't have payroll and taxes knowledge, call different people get different answers, bad customer service, no reply, no response, they don't take responsibility, very very bad, we are planning to leave them soon, again, not suggesting to use their service unless you want a nightmare. If I can give negative star rate, I will, they are not worth even one star.

Thank you for bringing your concerns to our attention regarding your experience with Paycor's payroll processing services. We apologize for any inconvenience or frustration you may have experienced. We would like to address the issues you have raised and provide you with an update on the steps we are taking to resolve them.Regarding the discrepancy in the unemployment rate percentage, our agent explained to you that there are two ways to update the rate. The most common method is through a letter from the unemployment department, while the less common method is for the client to upload the information. We apologize if there was any confusion or lack of clarity in our communication regarding this process.In regards to the difference in the system for H M********t and P C****, our agent explained that we typically rely on the client to upload the necessary information. When you inquired about uploading all three hundred fifty clients, our agent asked if they were all under different tax ID numbers. This information helps us ensure accurate processing for each client.Moving forward, we recommend that you check with the unemployment office in ****** to see if they can electronically communicate all client IDs to us. This will help streamline the process and ensure accurate updates for your clients.We understand the importance of payroll and ************ for your business and your clients. We apologize for any delays or errors that *** have occurred in the past. We are committed to resolving these issues and providing you with the best possible service.If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We appreciate your patience and understanding as we work towards a resolution.

They are unprofessional, we uploaded all 300 clients SUI notice to Paycor system in March, they took care half of them only, we contacted the CMS with no response and help. They uploaded the Q1 2024 tax reports in the system which using incorrect SUI rate, they don't listen the customers concern, it is very frustrating and irritating dealing with Paycor CMS, their tax team doesn't know how to correct the State return which Paycor made a huge mistake in year 2022, I don't see a reason why we will continue to use their service, this company has a big issue, don't use them.