Business ProfileforLuxottica Retail North America Inc.

I regret not checking the reviews for this company before spending $1,000 on prescription glasses that I can't wear. My experience has been extremely frustrating. Last fall (2023), I ordered progressive sunglasses with an expensive ***** frame from a location in *** ******* ***** Ottawa. Initially, a staff member with shaky hands used only a ruler for measurements, lacking proper equipment. The glasses were ordered, but a month later, when I went to pick them up, they couldn't find them and informed me that the frame was broken, requiring a re-order. After another month of waiting, the second pair had measurement issues. They re-measured with the same rudimentary tools, and although the focus improved on my third visit, the glasses still didn't match the quality of the progressive lenses I had from ****** with the same specifications. Wearing the sunglasses made the ground seem too distant, and I experienced distortion while driving, which made me feel unsafe. In the summer, using them for walking felt unstable, with either the reading area being too wide or its focus being incorrect. In September 2024, I returned to LensCrafters to see if they could address the issue, but I was told it was too late to make changes without incurring additional costs. I’m not willing to spend more after the considerable amount already invested. I’ve lost confidence in LensCrafters and will not be returning. I suggest looking elsewhere if you're considering their services—they clearly struggle with providing quality prescription glasses.