Reviews

This profile includes reviews for Luxottica Retail North America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Luxottica Retail North America Inc. has 808 locations, listed below.

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  Luxottica Retail North America Inc.

  4000 Luxottica Pl Mason, OH 45040-8114

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  Luxottica Retail North America Inc.

  7800 Montgomery Road Cincinnati, OH 45236

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  Luxottica Retail North America Inc.

  PO Box 710135 Cincinnati, OH 45271

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  Luxottica Retail North America Inc.

  9593 Colerain Avenue Cincinnati, OH 45251

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  Luxottica Retail North America Inc.

  2749 Edmondson Road Cincinnati, OH 45209-1912

Review Details

• Review fromMichael J

  Date: 10/30/2025

  1 star
  Bought a 200 dollar pair of ray bans and sunglasses. After a year the tint started coming off. Small at first. I let it go. Now so bad it affects my vision. Chatted with the company. They arent cover nd suggested I but new lenses. Really. Ive had 10 dollar glasses that lasted over 10 years Will never buy ray ban again

• Review fromCristobal C

  Date: 10/21/2025

  1 star
  Prescription glasses done incorrectly. If I could leave a half a star I would. I paid over 300 dollars for a pair and when I received them they were very uncomfortable but me being new to glasses I thought I was my eyes needing to get use to them. After a couple of months of still having this issue I called and let them know my glasses were not right and made incorrectly. Since its been a few months they were unable to do anything so now Im stuck with a pair of glasses that were made the right way.

• Review fromJazsmin W

  Date: 10/21/2025

  1 star
  BEWARE OF THIS COMPANY. Sunglass Hut engages in deceptive and unethical business practices.I purchased a pair of **** sunglasses from Sunglass Hut on June 22, 2025, and on June 26, 2025, I received an empty package instead of the product I paid for. I immediately took photos of the package and contacted Sunglass Hut customer service. They provided me with a link to submit a missing order inquiry and stated that they would conduct an investigation.After receiving no timely updates, I notified my bank so I would not be held responsible for the $654.23 charge for merchandise I never received. In response, Sunglass Hut falsely told my bank that they conducted an internal investigation, that my email address was associated with fraud, and that I still had the sunglasses in my possession. This is completely untrue. An investigation with the merchant was never conducted despite their statements to the contrary. The shipping weight provided is not consistent among the carrier scans, and when I contacted the carrier directly, they confirmed that it is the merchants responsibility to submit a missing package claim. They also confirmed that Sunglass Hut never submitted a claim regarding my order.I have never purchased anything from Sunglass Hut prior to this order, so any claim that an internal investigation proved I am fraudulent is completely baseless. This appears to be a retaliatory action taken because I disputed the charge with my bank after receiving an empty box and failing to receive a resolution from the company.Despite clear evidence and multiple attempts on my part to resolve the issue, Sunglass Hut has refused to issue a refund, failed to properly investigate, provided false information to my financial institution, and attempted to deflect responsibility by blaming me and labeling me as fraudulent. Their actions have caused financial and reputational harm and show a disturbing pattern of deceptive behavior.I have begun taking legal action.

• Review fromJason R

  Date: 10/01/2025

  1 star
  I bought a pair of sun glasses less than a year ago for around $250. They fell out of my shirt when I bent over and broke both lens and one popped out. I've never had a pair of glasses brake this easy. I have a pair a $20 glasses I bought 2 years ago still in great shape and better quality. Contacted Ray Ban and they wont even repair them. I will never buy another pair of *** **** again.

• Review fromMason J

  Date: 09/29/2025

  1 star
  Bought ******* **** ******** Green Transitions here in June they were defective out of the box. The manager, *******, promised a warranty replacement but dragged it out for months. Today, after all the runaround, he told me Id have to use my insurance, pay a co-pay plus the price difference, and also refused a refund because its past 30 days even though hes the one who stalled until the window closed.He even stated that from a company standpoint, ******** *** doesnt believe any product they sell is defective.Basically, if you buy something here and its broken from day one, expect to pay another $100+ just to get a working pair. Terrible customer service and unfair business practice.I have recorded the encounter as well on video.

• Review fromDeangelo C

  Date: 09/26/2025

  1 star
  This company asked me to send my **** Ai Glasses for warranty instead of giving me the same item, they ask for my receipts of purchase and instead of exchanging the glasses they try to downgrade my glasses and say they dont have mine in stock. I asked can i pay the difference to upgrade they tell me NO.Then they asked me to get a woman version of my glasses and I thought that was rude of them since I am a man. *** *** have now got a bad outlook from me and this kind of service is not a great look.

• Review fromZach L

  Date: 08/26/2025

  1 star
  Would leave 0 stars if possible.First, I was under the impression if you a pair of ****** purchased more than two years ago their lifetime warranty applies. Not the case with my ******* (I know theyre old). Case denied and sent to their repair and parts portal. This is where the nightmare started. Chatted and called in multiple times trying to find an alternative set of temples since they were out of stock on this frame (******). Was told the reefton pro could work but unfortunately not even close to working. Then comes the eturn process. No free return label after I was explicitly told theyd provide one should the temples and hinge screws not work out. On top of that, they make you wait 48 hours to return. Then you must to follow up with a tracking # in another email. This is 2025, why does this whole process feel like its how things may have been done in 1999? Company is too big and to be honest, I hope I never have to deal with them again.

• Review fromPoopak M

  Date: 08/18/2025

  1 star
  I am extremely disappointed with my experience at Pearle Vision Abernathy (6631 Roswell Rd, Sandy Springs, GA). From the start, the service was disorganized and unprofessional. My paperwork was misplaced early in the process, and after an unusually long wait, I received glasses with lenses that were made incorrectly. When I attempted to have this corrected, I was given excuses and delays instead of accountability.
  One employee who had already lost my information suddenly quit, leaving me without a clear point of contact. I was then caught in the middle of a store ownership transition that created even more confusion. Over several months, I repeatedly called and visited the store seeking resolution but was ignored or promised callbacks that never happened. It became clear that the strategy was simply to stall until I gave up.
  Ultimately, I had to go elsewhere and spend nearly more money to have my glasses properly redone. Beyond the financial loss, I wasted months of time and energy trying to resolve something that should have been corrected immediately.
  What is most troubling is that this is not an isolated incident. The BBB currently rates this location an “F” due to 44 complaints they failed to respond to and 46 more they failed to resolve. My experience reflects that exact pattern — customers being dismissed and ignored.
  Pearle Vision corporate, aka ‘Luxottica Retail North America Inc.’, makes it nearly impossible to reach anyone with authority, leaving customers trapped with unaccountable franchises. I chose Pearle Vision because I expected professionalism from a national brand, but instead found negligence, poor communication, and disregard for customers.
  I strongly caution others against using Pearle Vision because it needs to take immediate corrective action to address their store’s failures and its long history of ignoring customers.

• Review fromKelli D

  Date: 08/11/2025

  1 star
  I ordered a pair of replacement lenses for my ray-bans $81.00 (non prescription Sunglasses) through Luxottica. I brought the lenses to my personal eye doctor to put them in the frame . They did not fit . I then brought them to **************. They said they were the wrong size even though my order was correct. I put in a return request for a refund and was told I would be mailed a shipping label with in 48 hours. after 3 weeks and numerous attempts still have not received a shipping label . I don't have the address to send them back. The only way to communicate with after service issues is through a chat bot or email. They have not responded to emails either. its possibly the worst customer service I have ever dealt with. I didn't expect that at all considering the caliber of high end products they sell.

• Review fromHolly F

  Date: 08/01/2025

  1 star
  Horrible customer service. My Husband bought a pair of ****** sunglasses while on vacation in CA. He ended up deciding to order a different style, as these were too big. We were told that they could be returned at any Sunglass Hut. We have 1 Sunglass Hut locally in our ******* store. The manager, **** stated the glasses were damaged and refused a return 5 days after buying. The glasses were a gift and were literally tried on. Apparently, Sunglass Hut must sell "damaged" products and then refuse to stand by their return policy. I actually brought these onto an optician and they couldn't find a thing wrong with them? Your company is a scam. No integrity and terrible customer service!