Business ProfileforPlanes Moving & Storage, Inc.

July 7, 2023 Planes Moving loaded our packed up items (which their staff had packed up on July 6 at our house on in ********* **) onto a truck. The movers delivered the items to us at our new house in ****** ******* on July 10. By July 12, I notified out personal agent Kiera with the company by text message that we were missing almost all of our clothes and shoes, both mine and my husband's. This is an entire master bedroom closet full of items. She said she checked and everything had been unloaded from the truck, according to the driver. On Thursday, I asked a friend to check at our house in Sycamore and she found 7-8 boxes packed up that were never loaded for delivery to ******. I asked Kiera for help and she said a manager would contact us. No one has contacted us and we need our clothes. We would like the clothing and shoes to be delivered asap, not at the end of the month. We paid full price for this move, almost $10,000. Planes Moving and Storage is based in ******* *** **** ****** ***** *****. Their phone is ###-###-####. Order no. **********. It is a great inconvenience to not have our clothes and shoes and we need to be reimbursed for replacement costs and we need our possessions returned immediately. The boxes can fit into a van and be driven here to ****** in a couple of hours. I have a photo of all the boxes they did not load that was sent to me by my friend in Sycamore and I sent that to Kiera, our personal agent, via text. She never responded.