Customer ReviewsforPlanes Moving & Storage, Inc.

They are the most efficient company to work with. Found ways to save time getting me to my new residence. Highly recommended.

************** **************/********* and ****/Delivery Driver(s) were very professional and provided outstanding service. ****: Home assessment visit, estimate and final bill was extremely accurate.**** kept us consistently informed which provided a smooth transition for pack/load and final delivery.**** (s): Pack and delivery drivers provided home care with pack and delivery, like it was their own belongings.

We did not have a good experience with Planes Moving & Storage in our long-distance move from ******** to PA. While the staff and crew that we worked with throughout the move were nice and kind (which is why I'm giving two stars instead of just one), more went wrong than went right.They showed up later than the designated move-time window on loading day. They arrived with two trucks, which they then had to take back to the facility to unload and reload onto another truck, rather than just loading onto the one truck that would actually head to our new place in PA. (All the loading and unloading that happened over the course of the move led to damaged items). We told them in advance that we would need help packing up the kitchen, and the loading crew that arrived was not aware of this. They had to take time to go back to the facility to get packing materials, and they were not careful about the packing. Most of our kitchen items did arrive without damage, but several items arrived broken or damaged. They also did not inform us about the possibility of splitting our items into a regular and "overflow" shipment. The first shipment arrived in the agreed-upon delivery spread. The overflow shipment arrived two weeks later, and the move coordinator was not able to give us a clue about when this would take place until just a couple days prior. Conveniently for them, they also do not consider a late delivery of an overflow shipment to be legitimate for a delay claim.If I had to do this over, I would have just gotten a pod and handled the whole thing myself. It would have been much more straightforward and I am sure we would end up with fewer damaged items. Also, our things would very likely have arrived on time and as agreed to because the pod would come straight here, rather than making numerous detours.

My team worked very efficiently. I had a big piece of furniture that was difficult to get out the door. They didnt give up until it was out.

These guys were great - professional, helpful and friendly. The heat and humidity didnt slow them down. They were very gracious in fixing mistakes when I directed them to the wrong room. I would hire them again should I need their services.

Mere words cannot express how professional, caring, well-spoken, and efficient this crew of young men was during our recent move. The amount of work they carried out was underestimated, and it took all of 12 hours on a hot day to complete loading and unloading. Not one of these five men complained, and each of them maintained a sense of humor and pride in their work. Hats off to Kaleb, Paul, Jarred, Dree, and Christian. This crew will be requested for our next move. *** ** 

The experience was great, top to bottom. Stressed was minimized on the load and unload by their professional abilities and their kindness and understanding. I would highly recommend this company and moving crew to everyone. Thank you, Planes, for a smooth move!!

The process to set up the movers was easy, clear, and professional. The movers were friendly, careful, helpful and professional. They had to do some difficult maneuvering and did so easily. Overall an excellent experience and well worth it!

AJ and his crew did an excellent job! On time, had everything needed and got the job done in a timely and professional manner.

Planes has not settled my claim regarding damaged, missing and broken items. Instead, they elected to terminate doing business with me. The personnel has been rude and unprofessional and would not even allow me to complete my claims report.