Business ProfileforJeff Wyler Colerain, Inc.

Took my car in for oil change Saturday 8/17/24. Car was driven in and running fine. Service advisor shows up an hour later says the oil plug has been stripped from my oil pan. He quoted $970 said I couldn’t drive my car home and offered a rental free of charge until Tuesday 8/20 the expected time it would be repaired. I spoke with my son and a few other men who work on cars and it was explained the plug was stripped due to cross threading or over torque during the oil change. All my oil changes have been done by *****. Jeff Wyler colerain has serviced my car and done all oil changes for the last few years prior to that Jeff Wyler Spring Grove which is a nightmare. I call the advisor and explain he says will talk to service manager Monday. Monday he calls says service manager says they didn’t strip the plug. I told him my son researched the price and the quote for the part and labor are outrageous. He looks into it calls me back says it’s $770 for parts and labor. He orders the part says car should be ready Thursday. Thursday no part. Text me on Monday (yes Monday) says rental will be $20.00 each day. Car back today 8/27/24. $980 for rental and repair. I called and left a message for the service manager. I asked to speak with him while I was there to voice my concerns but was told he was busy.. I called and left a message when I got home but from the looks of these reviews I won’t expect a return call. You can do better Jeff Wyler Colerain.

Upon inspection of the 2010 ********** 282,734 miles, technician found multiple oil leaks on the underside of the vehicle. During vehicle history check, the tech found we recommended replacing the oil pan due to a leak back on October 14, 2023. Previous to February 2022, Jeff Wyler Honda of Colerain had never seen the vehicle and since then have only seen the vehicle 9 times. Tech continued requested maintenance by removing the drain bolt from the vehicle. Upon removal, technician noticed the threads from the oil pan were starting to diminish. This happens over time as the oil pan is only aluminum against a metal drain plug being torqued against it. The technician made advisor aware and a call was made to the customer with a quote for repairs. We confirmed repairs needed and quoted accordingly. We made customer aware that the rental vehicle would be discounted to $20/day (instead of $40/day) and that she would be responsible for that fee starting on the 20th of August. The customer agreed to the charge of repairs and rental at the time. Somewhere in the process, the price of the oil pan was also discounted to assist customer again since they have such extensive history with Jeff Wyler Automotive Family. The customers car was completed in a timely manner once parts arrived and the vehicle was delivered back to the customer on the 27th of August. I believe the main concern was the length of time to get the part in stock. We are not responsible for any delays caused by the unavailability of parts or shipping by the manufacturer, supplier or transporter. Although we understand the inconvenience, it was out of our control. With the customer being in a rental, there were charges that were unforeseen as the expectation of parts arrival was earlier in the week. With that information, we provided a discount on parts and rental vehicle to assist the customer in excess of $400 Ryan H****** Fixed Operations Director Jeff W**** ********** ****** ************

Service manager Ryan ended up calling before 8am the day after I posted my complaint here. I was driving my daughter to school so definitely before 8am. He said I left a threatening message because after he refused to speak with me at the dealership and later when I called refused to speak with me. I had to leave a voicemail. He hung up in the middle of me leaving it. I said I would call my credit card company and dispute the charge on his voice mail since I wasn’t able to speak with him. Ryan feels that it’s threatening when a consumer states they may exercises this right if they can’t get good information about what they are being charged for. He simply did not want to do his job. As he stated my ***** ****** ********* is a 2010 with high miles and as he stated I have had it serviced with Jeff Wyler 9 times in almost 3 years. . But as you can see this means nothing to him. 9 times in 2 years means I care about my car and I have it serviced regularly. It also means I educate myself on problems before they arise. No one at that dealership said anything to me about needing an oil pan replaced or a warped drain plug until the morning of the oil change. Yes, I have a small leak of power steering fluid. This is a known issue but not an urgent matter because I keep my fluids in check and service my car regularly. I had planned to get the power steering pump replaced with Jeff Wyler. If I can come out of pocket unexpectedly going in for a $65.00 service that turns into $980 surely I can get the pump replaced. But Ryan could care less about his customers coming 9 times in 2 years and spending money at this establishment. Coaching for Ryan - don’t call people before 8am. Do not call people being rude and angry because they want more information about charges they’ve already paid you for. Stop avoiding your customers when they are in the shop and telling us we have to wait 30 minutes to speak with you when all we want is to confirm we are being charged accurately. Stop feeling “ threatened” your words when a customer advises you that if they can’t get a good explanation they will be forced to get that explanation through a dispute process with their credit card company. It’s their right. Stop treating your customers like insignificant idiots Ryan. And you didn’t discount my part or labor that’s what the cost actually was. And thank you for discounting my rental after your service technician disabled my older model high mile ***** ********* ( which I love by the way) by not being properly trained on how to do an oil change. And next time it takes forever to fix a good paying customer’s car come out and look her in the face and apologize. With all due respect, sir