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Find a Location

Altafiber has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Altafiber

      Cincinnati, OH 45202-4118

      BBB Accredited Business
    • Altafiber

      7565 Kenwood Road Suite 206 Cincinnati, OH 45236-2835

      BBB Accredited Business
    • Altafiber

      4601 Eastgate Boulevard Suite 256 Cincinnati, OH 45245-1208

      BBB Accredited Business
    • Altafiber

      9597 Colerain Ave Cincinnati, OH 45251-2003

      BBB Accredited Business
    • Altafiber

      7435 Wooster Pike Suite B Cincinnati, OH 45227-3895

      BBB Accredited Business

    Business ProfileforAltafiber

    Telephones
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 93 Customer Reviews

    Customer Complaints

    310 complaints closed in last 3 years

    117 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1928

    Years in Business: 151

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cincinnati Bell provides integrated communications solutions, including local and long distance voice, data, high-speed Internet, and video entertainment services to customers in Ohio, Kentucky and Indiana. Cincinnati Bell also offers business services including cloud communications, internet connectivity, mobile marketing and Wi-Fi solutions.

    CBTS, a wholly owned subsidiary of Cincinnati Bell, offers enterprise businesses end-to-end communications and IT solutions. 

    Business Details

    This is a multi-location business.

    Find a Location

    Altafiber has 45 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Altafiber

        Cincinnati, OH 45202-4118

        BBB Accredited Business
      • Altafiber

        7565 Kenwood Road Suite 206 Cincinnati, OH 45236-2835

        BBB Accredited Business
      • Altafiber

        4601 Eastgate Boulevard Suite 256 Cincinnati, OH 45245-1208

        BBB Accredited Business
      • Altafiber

        9597 Colerain Ave Cincinnati, OH 45251-2003

        BBB Accredited Business
      • Altafiber

        7435 Wooster Pike Suite B Cincinnati, OH 45227-3895

        BBB Accredited Business
      Location of This Business
      Cincinnati, OH 45202-4118
      BBB File Opened:
      1/1/1928
      Years in Business:
      151
      Business Started:
      7/5/1873
      Business Incorporated:
      7/5/1873
      Accredited Since:
      9/1/1928
      Type of Entity:
      Corporation
      Number of Employees:
      2928
      Alternate Business Name
      • Cincinnati Bell Wireless
      Business Management
      • Ms. Tara L. Khoury, Sr. VP/Chief Marketing Officer
      • Mr. Greg Wheeler, Market President
      • Mr. Leigh R Fox, President/CEO
      • Ms. Lynn Wentworth, Board Chairperson
      • Jason Praeter, Division President
      • Mr. Joshua T Duckworth, CFO
      • Ms. Christi Cornette, Chief Administrative Officer
      • Mr. Kevin J. Murray, Senior Vice President
      • Ron Beerman, Network Manager
      • Mary E Talbott, Chief Legal Officer
      • Suzi Maratta, Comptroller
      Contact Information

      Principal

      • Mr. Leigh R Fox, President/CEO
      Additional Contact Information

      Fax Numbers

      • (513) 397-7395
        Primary Fax
      • (859) 291-5028
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      310 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      93 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      linda S.

      2 stars

      09/13/2024

      Because my ******** bill went from $247.00 to $283.87 in one month I had to go to alta fiber/Cincinnati Bell to lower my bill they said no problem I could keep my old phone number which I've had for over 30 years this helped me to decide to switch. They installed everything on Sept 6 2024 it is now Sept 12th and I still don't have that number back. After calling numerous times today was the most disheartening, the representative I talked to actually told me I had to go to a neighbor or family member and have them sign something saying I want my number back. I can't repeat exactly what I said , but I did ask for a manager who swears she will take care of this in a couple of hours. We shall see! Also in my endeavor to get this done one associate said I had to pay $12.00 to do this,I never get the same story twice its been a nightmare, the tv is fine the internet connection is fine but the phone change is awful, and the installer really didn't explain how things work he actually said to my friend who lives with us that she'd figure it out and then he was gone. My new price is $172.00 thats great but wow what a price I've had to pay.

      Local BBB

      BBB Cincinnati

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