Business ProfileforLuxottica Retail North America Inc.

I went into this location that I have been going to for 21 years. There was a problem with my eyes earlier than my insurance kicked in. I paid for my visit out of pocket. This is where I have my insurance through for 21 + years. The doctor (same doctor i have been seeing for 21 years) said my vision had changed in both eyes. he had the front desk return the unopened boxes and exchange for the new rx. when they came in I still could not see out of my left eye and they said to come in and see dr. Dr said he needed to change the rx to an astigmatism lens to match my right eye. I said ok. they took the unopened boxes and exchanged them for the new rx. I questioned them about the 30day box i had opened. The said they could not return but I should call the customer service dept. So I did. Customer service department told me the opened box was covered under the Comfort Care Policy and take them back to the store for them to damage out and reorder. I did that and they said they have never heard of this. I left the store and called back the Customer Service dept and questioned them and filed a complaint as the store was not following the rule of the Comfort Care Policy. The week of April 8th i called the store to order more contacts, the manager of the store got on the phone and said she would not place my order since I filed a complaint again the store and she was refusing service to me, that I was to order on line only. I called and ordered my order on line and questioned this treatment (call was taped) the supervision Ciara on 4/10 said this should never had happened to me and would escalate it. I called back on 4/12 and Spoke to ****** she said they have decided to side with the manager of the store and not service me but I I can go to another Lens Crafters. Then that same afternoon I received the attached letter. This letter is a Retaliation letter not to mention Defamation of my Character. My insurance revolves around this. I am a long time customer of this store, the manager was not there on any of my visits and is judging my character and demeaning me. THIS IS NOT OK. I would never treat any of my clients this way nor do I feel I should have been put through this Trama.