Business ProfileforKroger Personal Finance, LLC

I purchased 4 gift cards from Ralphs at ***** **** ***** *** ********* **. 0n 2/16/24 at 4:36pm. 3 of the 4 gift cards had a zero balance on them when the recipient went to use them. I paid for the $50.00 **** card with my personal debit card and I paid the ****** $100.00 and **** $100.00 gift cards with cash. I have not heard from the 4th recipient about her gift card. I attached the images, contacted the retailers, contacted Ralphs on 2/20/24 and submitted a claim, #********. I have tried following up and cannot get a response. I would like to have the cards replaced. I contacted their corporate office at ###-###-#### and received no resolution. I have sent follow up emails to ************************** and have called the number for prepaid card questions at ###-###-####. I would like to have this resolved ASAP. I went into the Ralphs store I purchased them at and the Manager/Associates said they could not help me but that they had been having issues within the store with their gift cards being fraudulent. Why are they selling them then? I have tried sending emails to Paula N***** the manager at that location as well.