Business ProfileforWindow World of Joliet

On 7/24/2023 I had windows installed for my home and garage when the installers came out they noticed they garage window was the incorrect size. After calling the office the said they could make it fit and i wouldn't know the difference. A few weeks passed by and I noticed the window was not flush to the siding as the rest of the windows it was sticking out about a half an inch. I called Window World and they sent **** out after a long discussion he agreed that it was the wrong size and that he would or a new window and install it free of charge and it would be a few weeks. After waiting 5 weeks I decided to call and found out the window had never been ordered after getting the run around **** called and said that he was ****'s boss and that **** isn't authorized to order windows and he would have to come out and inspect the window. **** came out and said they don't make windows that size and that I would have to live with it. After telling him that was not an option and that I would like his bosses he refused and left a few minutes later I received a text from stating that he was going to talk with the owner about options and I would get a call back no later than 11am on 12/17/2023 no call no text I left messages still no reply. I feel that I have been getting a total run around and that I should get new window with the correct size or refund the money for the window. Sincerely ***************************