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Find a Location

Mayflower Cruises and Tours has 1 locations, listed below.

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    Business ProfileforMayflower Cruises and Tours

    Tour Operators

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    650 Warrenville Rd, Ste 500, Lisle, IL 60532-4318
    BBB File Opened:
    7/12/2004
    Years in Business:
    6
    Business Started:
    4/5/2018
    Business Started Locally:
    1/1/1979
    Business Incorporated:
    4/5/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Mayflower Cruises and Tours
    Business Management
    • Mr. Nish Patel, President
    • Ms. Catrina Scheiblein, Vice President of Operations
    Contact Information

    Customer Contact

    • Ms. Catrina Scheiblein, Vice President of Operations

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I cancelled a trip with Mayflower over 90 days before departure.My mothers health has been declining recently, she just turned 80. I have been asked by my family to limit travel in case I need to quickly return to my Mother in ********. This cancellation was because I canceled 3 & half months before departure. of family obligations/health concerns and I did not want to lose my deposit.My non-refundable deposit was paid 04-19-21. I was told if I had paid $200 for travel insurance only then would my $200 deposit be refunded. The travel company had my deposit for over 1 year and was able to advertise my cancellation and fill it with our travel group, so Mayflower lost nothing on my cancellation.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Judith V

    1 star

    02/07/2024

    As a traveler with Mayflower tours for over 35 years, I never thought that I would be giving them a one star rating. If possible, I would give them a rating of zero based about the dreadful way that I am being treated for expressing my frustration for their travel rules during Covid-19. In 2021 I went on several trips with Mayflower that didn't ask about vaccination and only requested that we wear masks. Next year (2022) I was unable to travel because "I was not vaccinated". I reminded the manager about the previous year and about other places open to me. I told that I was being discriminated in my opinion. In 2023, they changed their rules and I wanted to sign up for a trip in December and was told by the manager that she had eliminated my profile and I was not allowed to travel with them.Now it is **** and I was still getting brochures and called to request an additional brochure and to sign up for an online zoom presentation. The agent found me in the brochure category. I was promised that I would received the brochure. Two weeks and no brochure. Signed up for a zoom presentation. Never heard from them again. How would you feel if you were in my position? I have never threatened anyone. I have the 1st Amendment right to speak. That is why I am doing this review.My suggestion: find another travel agency. Look at reviews and complaints. Spend your money on a travel agency that treats customers as human beings. and are vindictive.

    Local BBB

    BBB of Chicago & Northern Illinois

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