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Business ProfileforPeak Properties
Property Management
At-a-glance
Customer Complaints
12 complaints closed in last 3 years
7 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Peak Properties offers commercial and residential properties.
Products & Services
Business Details
- Location of This Business
- 2815 W Roscoe St, Chicago, IL 60618-5819
- BBB File Opened:
- 5/25/2000
- Years in Business:
- 25
- Business Started:
- 9/1/1998
- Business Started Locally:
- 9/1/1998
- Business Incorporated:
- 12/3/1999
- Accredited Since:
- 3/1/2004
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Peak MZ LLC (0287-646-9)
- Peak Properties, LLC
- Related Businesses
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 12:00 PM
- Su:
- Closed
- Business Management
- Mr. Mike Zucker, Owner
- Ms. Claudia Herlo, Office Manager
- Mr. Shane Rachman, Sales Director
- Contact Information
Principal
- Mr. Mike Zucker, Owner
- Mr. Shane Rachman, Sales Director
Customer Contact
- Ms. Claudia Herlo, Office Manager
- Additional Contact Information
Fax Numbers
- (773) 281-5256Primary Fax
Phone Numbers
- (773) 697-5223Other Phone
- (773) 697-5230Other Phone
- (773) 281-5256
Customer Complaints
12 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Refuses to negotiate lease renewal and take care of plumbing issues and mold/mildew concerns. Contacted renewals coordinator, ********************************* 12/30/23. Initial renewal increase labeled as "due to rising costs of upkeep of the building". On 1/2/24 was forwarded to Property Manager, ***************, and Portfolio Manager *********************. On 1/8/24 ****** apologized for delayed response with a negotiated rent, reason - "reason for your rate increase to bring it closer to market value." As the tenant I agreed to increase with only a $15 difference from their proposal. Negotiation was refused by ******** on 1/10/24. Disregarded any/all requests for more detailed information regarding "rising costs of upkeep of the building". After not receiving any updated lease terms, recontacted these parties on 2/16/24 (5 WEEKS post communication). Stated still wanted to resign, but needed ongoing issues with plumbing addressed. Have placed multiple maintenance requests regarding bathroom plumbing issues, from sink leaking to lack of hot water. For weeks shower does not get hot. ******* admits it needs to be replaced. Visible mold/mildew behind tiles in shower. Faucet in tub leaking. Still leaking after plumber came. I stated would only resign if these issues are resolved. Escalated it to Chusdeep (property manager) so they'd send a different plumber. ********, AGAIN completely ignored requests to have unit inspected or plumbing to be addressed. Stated should just file a routine maintenance request. Failing to read emails or communicate with me regarding concerns for my dwelling unit. Breaching current lease terms by not providing hot showers for weeks. Still willing to resign/negotiate lease but want issues resolved and they are refusing to communicate. Images attached are of unfixed leaking faucet, and missing grout in tiles where visible mold has collected and won't dissipate with bleach.
Read MoreCustomer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rachel A
1 star
01/21/2024
The ***** Apartments - now managed by Peak (previously managed by RMK)I could repeat the never-ending list of issues with this company but its not worth my time or energy. Instead, Id like to validate everyones horrible experiences and further reinforce the honesty.I hope this will provide insight for anyone thinking about living at one of their properties. If you value people-centric culture I highly recommend you avoid them at all costs.
Peak Properties Response
01/23/2024
To Whom it may concern:Please note that Management has been actively working on resolving these issues. The following email has been sent out to residents regarding all the issues and necessary plan of action:Dear Residents of **************, We hope this message finds you well. Please see your Community Updates for the week of January 22nd, ****: Front Desk/Concierge: As many of you may already know, on Friday, January 19th, ****, the Concierge team returned to the property. We are thrilled to welcome ******* and ***** back to The *****! *************** is working with the ownership team to implement a solution that will accommodate both parties. We are keenly aware that the Front Desk/Concierge conversation is of great importance to our residents and will work diligently to have a final resolution. As more information is available, we will share updates on this topic. Dog Run/Ice Melt: Please be advised that a dog waste station, equipped with doggie bags, is available in the designated dog run area. We encourage you to be courteous to your fellow neighbors by picking up after your pets. Our maintenance team will ensure that the waste bin is emptied in a timely manner. Please aid us in our effort to keep the area safe and sanitary. Additionally, weve heard your concerns related to pet friendly ice melt and have confirmed the use of the existing ice melt provided by previous management. If you notice any other ice melt being used in the designed pet area, please feel free to reach out to management. ADA ******** automatic door in the rear of the property was experiencing electrical/operational issues. We had an electrician onsite today who successfully repaired the door. Should you run into any operational issues with the door, please contact the management team for assistance or submit an urgent request through Livly. After Hours Emergency:In the event of an emergency, please call ************, Option 7. Renters Insurance:The information for the additional interested party is as follows: ************** or ********** Flats, LLC.P.O. Box **** ******, ******** ***** Butterfly MX Door System: The Butterfly intercom system is functioning properly now. Please be advised that the Butterfly does intermittently malfunction due to cold weather. If you are still experiencing issues with the Butterfly MX door system, please use the Latch app to gain access into the building. We thank you for your patience and understanding during this transition. Should you have any additional question/concerns, please dont hesitate to connect with ****, ***, or ***. Sincerely, The ***** Management Team
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