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BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ABC Plumbing, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ABC Plumbing, Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 7
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

22 Customer Reviews on ABC Plumbing, Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 22

Additional Information

BBB file opened: July 07, 1988 Business started: 06/15/1953 Business started locally: 06/15/1953
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

City of Chicago
121 N La Salle St # 604, Chicago IL 60602

Type of Entity


Business Management
Mr. Matthew Schroll BIAN R Mr. Donald Schroll, President Gordon Schroll
Contact Information
Principal: Mr. Matthew Schroll
Number of Employees


Business Category

Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Circuit Breakers Generators - Electric Switches - Electric Thermostats Fuses - Electric Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair Electrical Power Systems Maintenance Boilers - Sales & Service Humidifying Apparatus Wire & Cable - Electric Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians – Residential Electricians Electricians - Commercial Heat Pumps Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
ABC Plumbing Heating Cooling Electric
Additional Information

On July 25, 2007 the BBB held a meeting with ABC Plumbing, Heating, and Cooling to address consumer allegations. Complaints on file allege disputes with the company's flat fee method of pricing, diagnosis problems, and customer service issues. The company addressed the Bureau's concerns and advised the BBB that it has already taken corrective measures to improve in the aforementioned areas. ABC Plumbing, Heating, and Cooling owns ABC/Crisara Home Comfort, located at the same address. Although the two companies share employees and the same address, they are separate entities and the BBB maintains separate reports on both companies. Consumers should be aware that ABC Plumbing, Heating, and Cooling owns ABC/Crisara Home Comfort, with both companies being located at the same address. Although the two companies share employees and the same address, they are separate entities and the BBB maintains separate reports on the two businesses.

Customer Review Rating plus BBB Rating Summary

ABC Plumbing, Heating & Cooling has received 4.73 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.