BBB Accredited Business since
Phone: (847) 419-1000 Fax: (847) 419-1010 View Additional Phone Numbers 220 W Campus Dr STE 200, Arlington Heights, IL 60004 View Additional Email Addresses View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that ABC Plumbing, Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ABC Plumbing, Heating & Cooling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 23 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||23|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||61|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
City of Chicago
121 N La Salle St # 604, Chicago IL 60602
Type of Entity
Business ManagementMr. Matthew Schroll BIAN R Mr. Donald Schroll, President Gordon Schroll
Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Circuit Breakers Generators - Electric Switches - Electric Thermostats Fuses - Electric Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair Electrical Power Systems Maintenance Boilers - Sales & Service Humidifying Apparatus Wire & Cable - Electric Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians – Residential Electricians Electricians - Commercial Heat Pumps Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesABC Plumbing Heating Cooling Electric
On July 25, 2007 the BBB held a meeting with ABC Plumbing, Heating, and Cooling to address consumer allegations. Complaints on file allege disputes with the company's flat fee method of pricing, diagnosis problems, and customer service issues. The company addressed the Bureau's concerns and advised the BBB that it has already taken corrective measures to improve in the aforementioned areas. ABC Plumbing, Heating, and Cooling owns ABC/Crisara Home Comfort, located at the same address. Although the two companies share employees and the same address, they are separate entities and the BBB maintains separate reports on both companies. Consumers should be aware that ABC Plumbing, Heating, and Cooling owns ABC/Crisara Home Comfort, with both companies being located at the same address. Although the two companies share employees and the same address, they are separate entities and the BBB maintains separate reports on the two businesses.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview