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Consumer Complaints

BBB Accredited Business since 03/01/2011

Ace Painting and Restoration Corp.

Phone: (847) 587-4400Fax: (847) 232-3168

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
06/10/2014Problems with Product / Service | Read Complaint Details
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Complaint
on 6/3/14 **** ****** from Ace came out to seal our decks (6 condo units) On 6/6 i emailed him to say there was some staining left behind on one of the landings. I sent pictures and he assured me over email it would go away over time. we spoke on the phone and he also assured me if it didnt go away he would come back and fix it. (powerwash and reseal) I paid him in full. $1500. After numerous emails and calls starting in July asking him to come fix it - dates of emails: 7/16 7/20 8/16 9/24 he never emailed me back but i would call and if i got him on the phone he continually promised to "get me in the schedule" and never did. I spoke to him in the fall of 2013 and was very upset. he said he'd come back and fix in 2014. Again in April i started to ask when he could come out. Again i received no response to any emails and had to call him. I am now realizing he has no intention of fixing our deck. I look at this ugly stain every day and am beyond frustrated. The final straw was today 6/2/14 when he hung up on me.

Desired Settlement
I wand some type of refund - at least $500 so i can have another company come and fix the staining.

Business Response
WE NEVER STATED THAT WE ARE NOT GOING TO FIX THIS MINOR PROBLEM ,ITS A 4X3 SPOTS ON DECK ,AND WE WILL OFFER YOU 250.00 FOR A REFUND ,NOT 500 ,THATS 1/3 OF THE TOTAL JOB AND PRICE ,WILL SEND OUT CHECK ,PRIOR TO THEM SIGNING A RELEASE OF ALL LIABILITY OF THIS JOB AND NO FURTHER ACTIONS OR ANY SLANDER

WE POWEWASH AND SEALED 3 STORYS OF DECKS FOR A GREAT PRICE ,AND WE DID MESSUP IN ONE VERY SMALL AREA

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

10/10/2012Guarantee / Warranty Issues

Industry Comparison| Chart

Painting Contractors, Painters - Commercial or Residential, Paint Removing, Commercial Painting Contractor, Fire & Water Damage Restoration, Fire Damage Restoration, Water Damage Restoration, Mold Remediation, Deodorizing & Disinfecting, Mold & Mildew Inspection/Removal/Remediation

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.