ComplaintsforPro Painting & Restoration, Inc.
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Parts of the contract were not adhered to. Much painting left undone, overhang repairs not done, overhangs and facia were not painted. Wood around sunroom not painted. ******* even came back and took about 50 pictures saying it's the worst he'd seen in his 7 years with the company. Now he's ghosting me.Business response
08/01/2023
This issue is under review from our representative in charge of the project. The customer signed off on this job and paid the bill. we will do what feel necessary to get this properly rectified for the client.Customer response
08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Our appointment to try to remedy the situation is August 8th, 2023. Could you please check back with me to see that it has been resolved? Thank you!
Sincerely,
***************************Initial Complaint
08/31/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Job was done end of June and I paid them **** dollars to paint the exterior of the house and change all the rotting wood on home . Job was not done correctly they didnt scrape the wood and change the rotting wood as they said in contract.downspout werent reset door wasnt painted and shutters were not painted and when I ask them to finish the job they ask me to pay extra 300 dollars and now theyre not even respondingBusiness response
09/01/2021
WE SPOKE WITH OWNER WILL BE GOING OUT THERE TO FIX ANY IUSSES ,OWNER SAID WILL REMOVE IT AFTER DONECustomer response
09/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
229 W. Depot Street
Antioch, IL 60002
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.