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BBB Business Review

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BBB Accredited Business since

Quill.com

Phone: (847) 634-6690 Fax: (847) 876-5440 View Additional Phone Numbers 100 Schelter Rd, Lincolnshire, IL 60069 http://www.quill.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quill.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quill.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 130 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

130 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 49
Billing/Collection Issues 7
Delivery Issues 14
Guarantee/Warranty Issues 3
Problems with Product/Service 57
Total Closed Complaints 130

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Quill.com
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 19

Additional Information

BBB file opened: January 01, 1972 Business started: 06/01/1956 in IL Business started locally: 06/01/1956
Type of Entity

Corporation

Business Management
Mr. Robert Brinati, Director, Customer Relations Mr. Michael Patriarca, President
Contact Information
Principal: Mr. Robert Brinati, Director, Customer Relations
Business Category

Office Supplies Shelving Stamp Pads Paper Distributors Printers - Business Forms Toner Cartridges Ink Cartridge - Refill & Sales Signs Envelopes - Retail Labels - Paper Pens & Pencils - Retail Rubber Stamps Stationers - Retail Cleaning Supplies Bookcases Boxes - Paper Calculators, Adding Machines & Supplies Desk Pads & Accessories Office Furniture & Equipment Stationery and Office Supplies Merchant Wholesalers (NAICS: 424120)

Alternate Business Names
Quill Corporation

Customer Review Rating plus BBB Rating Summary

Quill.com has received 3.96 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.