BBB Accredited Business since 08/01/2013
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Nicor Solutions is a natural gas company which provides monthly energy budgets to residential and commercial customers. Located in Naperville, IL, this company serves all of northern Illinois and is backed by SouthStar Energy, which owns 20 interstate natural gas pipelines and serves over half a million customers. The company is a sister company to the heating and air conditioning contractor Nicor Home Solutions, and customers of Nicor Solutions are eligible for discounts and other benefits through Nicor Home Solutions.
This company provides natural gas to customers through arranging energy plans through utility companies. A variety of fixed rate plans are available to allow consumers to choose the amount of service they could like, and then pay a fixed rate bill for up to twelve months, avoiding the variability of monthly energy bills. In addition to their fixed rate plans, they are partnered with Nicor Advanced Energy, which has adjustable plans that are often cheaper than traditional utilities. They also have sister company Nicor Electric, which provides electricity to consumers through their utility companies. Nicor Solutions is not the same as Nicor Gas, but is rather an affiliate which provides fixed rate plans of natural gas usage.
Visit the website for Nicor Solutions to learn more about their fixed rate plans, view their list of affiliated companies and partnerships, and arrange for a fixed rate monthly energy bill.
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A BBB Accredited Business since 08/01/2013
BBB has determined that Nicor Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Nicor Solutions' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Nicor Solutions is not the same company as Nicor Gas. It is an affiliate and its prices are not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Solutions in order to receive the same level of service from Nicor Gas.BBB file opened: 07/18/2003Business started: 01/01/1992Business started locally: 07/01/2003New Owner Date: 07/01/2003
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Gary Blank (Product Operations Mgr.)
Natural Gas Companies