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BBB Accredited Business since

Nicor Solutions

Phone: (888) 636-1789 View Additional Phone Numbers PO Box 3042, Naperville, IL 60566

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Nicor Solutions provides monthly energy budgets to residential and commercial customers. Located in Naperville, IL, this company serves all of northern Illinois and is backed by SouthStar Energy.  SouthStar Energy Services has provided economical and reliable natural gas service to consumers for more than 15 years, offering customers transportation and supply services, a variety of pricing and contract options, asset management services, risk management and financial services, and a number of value-added offerings.  Nicor Solutions is a sister company to the home warranty company Nicor Home Solutions, and customers of Nicor Solutions are eligible for discounts and other benefits through Nicor Home Solutions.

Nicor Solutions helps residential and small business customers budget their energy costs. We do this by offering a billing option that makes monthly energy costs more predictable and unexpectedly high bills a thing of the past for customers who receive their service from Nicor Gas.  In addition to their fixed rate plans, they are partnered with Nicor Advanced Energy, which has adjustable plans.  Nicor Solutions and its sister companies mentioned are not the same company as Nicor Gas. They are affiliates and their prices are not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Solutions or its sister companies in order to receive the same quality of service from their utility.

Visit the website for Nicor Solutions to learn more about their fixed rate plans, view their list of affiliated companies and partnerships, and arrange for a fixed rate monthly energy bill.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nicor Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Nicor Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 18, 2003 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 07/12/2002 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Blank, Product Operations Mgr.
Contact Information
Principal: Mr. Gary Blank, Product Operations Mgr.
Related Businesses
Nicor Advanced Energy
Business Category

Natural Gas Companies Natural Gas Distribution (NAICS: 221210)

Additional Information

Nicor Solutions is not the same company as Nicor Gas. It is an affiliate and its prices are not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Solutions in order to receive the same level of service from Nicor Gas.

Customer Review Rating plus BBB Rating Summary

Nicor Solutions has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.