BBB Business Review

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This business is not BBB accredited.

Zurich North America

Phone: (800) 382-2150 Fax: (847) 413-5187 View Additional Phone Numbers 1400 American Ln # T2-5, Schaumburg, IL 60196

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Zurich North America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 70 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 7
Problems with Product/Service 57
Total Closed Complaints 70

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Zurich North America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: April 16, 2008 Business started: 01/01/1913 Business started locally: 01/01/1913
Type of Entity


Business Management
Brenda Lombardo, Head of Marketing Ken Bray, Compliance Office Lindy Bruce Hood, VP, Head of Marketing Ms. Susan B Kendziora, Vice President Application & Transaction Support Blaine Krage, Media and PR Specialist Ella Liberman, Assistant General Counsel
Contact Information
Customer Contact: Ms. Susan B Kendziora, Vice President Application & Transaction Support
Principal: Brenda Lombardo, Head of Marketing
Business Category

Insurance Services Insurance Services - Commercial Insurance - Employee Benefits Insurance Companies Insurance - Liability Insurance - Property Insurance - Workers Compensation Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
American Guarantee & Liability Insurance Company American Zurich Insurance Company Assurance Company of America Colonial American Casualty and Surety Company Empire Fire and Marine Insurance Company Empire Indemnity Insurance Company Federal Kemper Life Assurance Co. Fidelity and Deposit Company of Maryland Maryland Casualty Company Northern Insurance Company of New York Steadfast Insurance Company The Zurich Services Corporation Universal Underwriters Insurance Company Universal Underwriters Insurance Services, Inc. Universal Underwriters of Texas Insurance Company Universal Underwriters Service Corporation Vehicle Dealer Solutions, Inc Zurich Agency Services, Inc Zurich American Insurance Company Zurich American Insurance of Illinois Zurich E&S Brokerage, Inc Zurich Insurance North America

Customer Review Rating plus BBB Rating Summary

Zurich North America has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.