Business ProfileforAmerican Alliance Casualty Company

My son had an accident on 02-02-2024. We filed a claim with American Alliance on February 8, 2024. My son has 20 days rental car coverage on his insurance policy. American Alliance instructed my son to go to Hertz Car rental to get a renter car. On 02-08-2024 my son rented a car through ***** Rental. On March 14, 2024, I received an email from American Alliance that the claim was approved on 03/13/2024. The insurance company selected Fine Line Collision to repair the vehicle. We are not sure when the card was delivered to Fine Line Collision but but the car still was not completed on 04-05-2024 when we returned the rental car. On *********, I received a letter that the insurance company was denying the claim. The letter stated ******** failed to change his garaging address listed under the policy. I called and talked to ************************************* and she stated ******** failed to inform the insurance company that he lived at ******************** and they are denying the claim for that reason. I explained to ************************** that I lived at ******************** and this is ********** childhood home and he uses my address as a mailing address but he does not live with me. When ******** purchased the policy he lived at ******************. He moved to ******************** which is 5 minutes away from the **** address. I provided the insurance company with the leases from both addresses. I received another email from ************************** stating the claim was being denied for fraud because ******** stated on a recorded phone call that he lived at my address. I provided proof that ******** did not live with me and they are still denying the claim. I need help with this insurance company. Can someone please let me know what legal options my son has with the insurance company. I am submitting the complaint because my son has a learning disability and I have POA to assist him on all legal matter.