Business ProfileforAmerican Vintage Home, Inc.

We paid American Vintage Home $9483 to install a Spacepak central air system in July, 2019. In less the 5 years, the system stopped working 4 times and American Vintage Home came to repair it. On 5/15/2024, an AVH tech came to address the 4th breakdown. We were told that the system had no freon, the tech injected dye and new freon and we were instructed to schedule a follow-up in 2 weeks to see if there was a freon leak. My partner was there at the time of repair and watched ****, the tech, bring a turquoise tank of refrigerant and attach it to the unit. On 6/5/2024, the tech returned and we were told there was a large leak in the condenser coil and a small leak in the Spacepak unit. We were told they planned to repair the condenser coil 1st with a labor cost of $5000 (the part was under warranty but not the labor). We were told that this would fix the leak in the condenser but that we may need a second repair on the Spacepak unit at a cost of $4694 for labor as well. Because of the high quoted cost ,we had another company we had used previously for HVAC look at the system. The tech from the 2nd company asked us questions about the repair and when my partner mentioned the turquoise tank, he let us know that turquoise tanks contain r22 refrigerant which is now banned by the *** and is the wrong refrigerant for our system. Our system requires 410a refrigerant (which comes in a pink canister) and the coil is now damaged by the contamination (and also contains refrigerant prohibited by the ***). They have recommended we replace the system because testing the system, replacing the refrigerant, and cleaning out the condenser would be very expensive and may not fix the problem.