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            Business ProfileAmerican Vintage Home, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            1523 Payne St

            Evanston, IL 60201-3029

            Visit Website
            (847) 232-4183

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            Customer Reviews

            4.35/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2006

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            American Vintage Home is an HVAC and plumbing company that provides home heating and air conditioning, plumbing, and sewer services. We specialize in rejuvenating the heating, cooling, and plumbing systems in older homes while preserving their classic beauty. We are fully licensed and insured. We offer:   - 24/7 emergency service, - Scheduling at YOUR convenience, Respect for your home with shoe covers and work mats’ Thorough clean-up of work area, Financing options

            Products & Services

            Central Air Conditioners, High-Velocity Air Conditioners, High-Efficiency Air Conditioners, SpacePak® Air Conditioners , Unico® Air Conditioners , Heat Pumps, ENERGYSTAR® AC Units, Ductless AC, Thermostats, Multi-zone Cooling Systems, Natural Gas Heating Systems, Forced-Air Furnaces, High Efficiency Furnaces, Steam Boilers, Hot Water Boilers, Radiant In-Floor Heating Systems, Radiator Heating Systems, Geothermal Heat Pumps, Indoor Air Quality Equipment , Humidification and Dehumidification Systems, Trenchless Sewer Relining Systems, Hot Water Heaters, Tankless Water Heaters, Water Filters, Sump & Ejector Pumps, Sump Pump Backups, Flood Controls, Aeroseal, Humidifiers, Dehumidifiers, Air Filtration Systems, Carbon Monoxide Detectors

            Business Details

            Location of This Business
            1523 Payne St, Evanston, IL 60201-3029
            BBB File Opened:
            5/4/2000
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Started Locally:
            1/1/1985
            Accredited Since:
            10/1/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Vintage Home Heating And Air Conditioning, Inc
            Business Management
            • Mr. John R. Elmer, President
            • Mr. Marek Mroz, Vice President
            • Mr. Richard Eberle, Operations Manager
            • Ms. Abigail Ridenour, Marketing Manager
            Contact Information

            Principal

            • Mr. John R. Elmer, President
            • Ms. Abigail Ridenour, Marketing Manager

            Customer Contact

            • Mr. Richard Eberle, Operations Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I contacted the **** on 12/20/23, to get a second opinion regarding why my furnace was not working. When the tech arrived (name: **********), he told me I would need a new flame module and said he had one in his truck that he could "just give me." He then proceeded to install it without telling me what the cost would be, then after installation, he told me it would be $895. I was flabbergasted and upset but, by that point, I did not have any choice but to pay it. I immediately called three other, local **** dealers and these were the prices they quoted me:GMS Heating: $318, installed Wolf Mechanical: $435.72, installed ******************: $599 In subsequent discussions with the Service ******** ************ and his boss, they reduced the price to $700, which was still higher than the highest quote from one of their peers. I asked ********* to, at least, adjust the price to NextGen's quote but he refused. I am seeking an adjustment to match that amount.
            Read More
            Read 6 More Complaints

            Customer Reviews

            23 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Murat Kerem O

            04/09/2024

            I experienced poor service with American Vintage Home. Initially attracted by their No Surprise Pricing and a $99 unclog coupon, I ended up with unresolved issues and high costs. Their plumber couldn't unclog our downspout and suggested a $720 *************** which failed. They then recommended a $1,200 jetting service, only partially crediting the failed attempt. Despite claims of transparent pricing, their approach felt like upselling unnecessary services at prices 50% higher than local plumbers. Their solution progression seemed designed to increase sales rather than solve problems efficiently, contradicting their no-surprise promise. Total bill: $1,670. Disappointing experience; wouldnt recommend.
            Read 22 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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