Current Alerts For This Business
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
BBB files indicate that this business has a pattern of complaints concerning:
Consumers report not being able to reach customer service
Consumers allege the business does not help resolve issues with instillation, workmanship, or repair.
Consumers report businesses not showing up to appointments
Consumers report not being able to get a refund on work not performed
Consumers report that the business is not honoring Lifetime Guarantee
On 7/23/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 8/12/2024 the business has not responded to the BBB request to address the pattern of complaints
Additional business information
At-a-glance
Related Categories
Overview
Our company installs gutter guards, which are made of extruded aluminum and stainless steel mesh in order to keep out ALL debris-including pine needles, pine cones, bird's nests, leaves and seed pods, but still allow for the flow of water through the gutter to prevent backup and keep the gutters clear. Springrock also installs gutters, which are integrated with their gutter guard systems to protect the roofing material and siding of the home and prevent leakage, seeping, and other problems that can occur with sub-par gutters and gutter guards.
Business Details
This is a multi-location business.
- Location of This Business
- 20w267 101st St Ste C, Lemont, IL 60439-9672
- BBB File Opened:
- 3/10/2011
- Business Started:
- 7/14/2010
- Business Started Locally:
- 7/14/2010
- Business Incorporated:
- 7/14/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 30
- Alternate Business Name
- Springrock, LLC
- Spring Rock Gutter Guards
- Business Management
- Ms. Anita Reinke, Social Media Coordinator
- Contact Information
Customer Contact
- Ms. Anita Reinke, Social Media Coordinator
- Additional Contact Information
Phone Numbers
- (708) 505-4615Other Phone
- (708) 505-4615
Customer Complaints
19 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Customer Reviews
46 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dee J
04/15/2024
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