Business ProfileforGeek 2 Geek

I have used Geek2Geek briefly back in the summer of 2015. This is the first time I have become a Gold member, which started on 8/9/23. I entered all the information I wanted to post and submitted it, plus I uploaded pictures. Everything was approved, including my pictures. Time passed, and I decided to change my pictures and some information in the worded content on my dating profile and resubmitted everything. When I went to go view my profile to see the new changes, nothing was changed. When I went to make more changes in the worded content, I noticed what I had manually typed in my dating profile was highlighted in pink. I checked the **** and couldnt figure out what the pink meant and what I needed to do to get the pink removed. Days passed and I would go in and make more changes in the worded content in my profile to see if I could get the pink removed. Nothing was changed. I used Geek2Geeks Contact Us to reach out to someone for the first time in October and havent heard back yet on why I cant change anything on my profile. I have looked at the *** many times and have waited days before I go to see if the worded content in my profile and pictures are approved, then I go to make more changes in the worded content in my profile. I have never heard from anyone back. I used their Contact Us for a second time on 11/10/23 and a third time on 11/28/23 to ask again what I need to do differently. The new changes that I made on my profile that are in pink do not help me understand why my changes and pictures have not been approved. As of 12/3/23, I have not heard back from anyone at all. I have been erasing all my information and deleted all my pictures from my profile. When I go to view my profile, the pictures are gone but the worded content that I think I initially entered back in August are still there. I am not getting my moneys worth if Im not able to make updated changes in the worded content on my profile.