BBB Business Review
BBB Accredited Business since 11/13/1989
Discover Financial Services
Find a LocationPhone: (302) 328-3300Fax: (302) 323-7612View Additional Phone NumbersPO Box 17019, Wilmington, DE 19850-7019www.discoverfinancial.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 11/13/1989
BBB has determined that Discover Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
3 of 18 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Discover Financial Services' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1565 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 187 |
| Billing / Collection Issues | 841 |
| Delivery Issues | 10 |
| Guarantee / Warranty Issues | 5 |
| Problems with Product / Service | 522 |
| Total Closed Complaints | 1565 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topDiscover Financial Services has requested that before filing a BBB inquiry, consumers contact Steve Mendelson, Vice President of Customer Service at the following:
Email: executiveoffices@discoverfinancial.com
Address: PO Box 17019
Wilmington, DE 19850-7019
Phone: (302) 328-3300
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.
BBB file opened: 02/27/2001Business started: 07/25/1960Contact Information
Primary Contact: Ms. Dawn Morgan (Executive Office Of Customer Advocacy)Ms. Lisa Kidwell Mr. Michael Stack (Manager)Business Category
Credit Cards & Plans, Business Services - General
Alternate Business Names
Discover Cards Service, Discover Card, Discover Card Service Inc, Novus Services Inc.Industry Tips
Credit Cards - Consumer Liability Re: Lost/StolenCredit Cards - Offers by Third Parties
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Discover Financial Services is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Cards & Plans
Credit Cards - Consumer Liability Re: Lost/StolenCredit Cards - Offers by Third Parties
Choosing a Credit Card for Your Business
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.