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BBB Business Review

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BBB Accredited Business since

Discover Financial Services

Additional Locations

Phone: (302) 328-3300 Fax: (302) 323-7612 View Additional Phone Numbers PO Box 17019, Wilmington, DE 19850 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Discover Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Discover Financial Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 734 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

734 complaints closed with BBB in last 3 years | 295 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 247
Billing/Collection Issues 101
Delivery Issues 130
Guarantee/Warranty Issues 11
Problems with Product/Service 245
Total Closed Complaints 734

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Discover Financial Services
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 16

Additional Information

BBB file opened: February 27, 2001 Business started: 07/25/1960 Business started locally: 07/25/1960
Business Management
Dawn Dodds, Manager Mr. Michael Stack, Manager
Contact Information
Principal: Dawn Dodds, Manager
Business Category

Credit Cards & Plans Business Services - General Credit Card Issuing (NAICS: 522210)

Alternate Business Names
Discover Card Discover Card Service Inc Discover Cards Service Novus Services Inc.
Additional Information

Discover Financial Services has requested that before filing a BBB inquiry, consumers contact Dennis Michel, Vice President of Customer Service at the following:

Address: PO Box 17019
Wilmington, DE 19850-7019
Phone: (302) 328-3300

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

Customer Review Rating plus BBB Rating Summary

Discover Financial Services has received 3.93 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.