BBB Accredited Business since 11/13/1989
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A BBB Accredited Business since 11/13/1989
BBB has determined that Discover Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Discover Financial Services' rating include:
- Government action(s) against business.
Factors that raised Discover Financial Services' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 817 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||77|
|Billing / Collection Issues||367|
|Guarantee / Warranty Issues||7|
|Problems with Product / Service||361|
|Total Closed Complaints||817|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Discover Financial Services has requested that before filing a BBB inquiry, consumers contact Dennis Michel, Vice President of Customer Service at the following:
Address: PO Box 17019
Wilmington, DE 19850-7019
Phone: (302) 328-3300
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.BBB file opened: 02/27/2001Business started: 07/25/1960
Contact InformationPrincipal: Ms. Dawn Morgan (Executive Office Of Customer Advocacy) Dawn Dodds (Manager)Mr. Michael Stack (Manager)
Credit Cards & Plans, Business Services - General
Alternate Business NamesDiscover Cards Service, Discover Card, Discover Card Service Inc, Novus Services Inc.
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