BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Discover Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Discover Financial Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 734 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||245|
|Total Closed Complaints||734|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Business ManagementDawn Dodds, Manager Mr. Michael Stack, Manager
Credit Cards & Plans Business Services - General Credit Card Issuing (NAICS: 522210)
Alternate Business NamesDiscover Card Discover Card Service Inc Discover Cards Service Novus Services Inc.
Discover Financial Services has requested that before filing a BBB inquiry, consumers contact Dennis Michel, Vice President of Customer Service at the following:
Address: PO Box 17019
Wilmington, DE 19850-7019
Phone: (302) 328-3300
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview