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BBB Business Review

Is this your Business?

BBB Accredited Business since 11/13/1989

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BBB Accreditation

A BBB Accredited Business since 11/13/1989

BBB has determined that Discover Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Discover Financial Services' rating include:

  • Government action(s) against business.

Factors that raised Discover Financial Services' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 817 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

817 complaints closed with BBB in last 3 years | 239 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues77
Billing / Collection Issues367
Delivery Issues5
Guarantee / Warranty Issues7
Problems with Product / Service361
Total Closed Complaints 817

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Discover Financial Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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Discover Financial Services has requested that before filing a BBB inquiry, consumers contact Dennis Michel, Vice President of Customer Service at the following:

Email: executiveoffices@discoverfinancial.com
Address: PO Box 17019
Wilmington, DE 19850-7019
Phone: (302) 328-3300

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

BBB file opened: 02/27/2001Business started: 07/25/1960
Contact Information
Principal: Ms. Dawn Morgan (Executive Office Of Customer Advocacy) Dawn Dodds (Manager)Mr. Michael Stack (Manager)
Business Category

Credit Cards & Plans, Business Services - General

Alternate Business Names
Discover Cards Service, Discover Card, Discover Card Service Inc, Novus Services Inc.
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