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BBB Business Review

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BBB Accredited Business since

Castle Credit Co Holdings, LLC

Phone: (773) 380-7310 Fax: (800) 411-7888 View Additional Phone Numbers 8430 W Bryn Mawr Ave Ste 750, Chicago, IL 60631 http://www.castlecredit.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Castle Credit provides financing nationwide for home improvement, solar products, water treatment systems, heating & air conditioning, vacuum cleaners, air filtration , cookware, fire detection, security systems, furniture, jewelry and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Castle Credit Co Holdings, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Castle Credit Co Holdings, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 3
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Castle Credit Co Holdings, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: July 01, 1978 Business started: 05/21/1976 Business started locally: 05/21/1976 Business incorporated 05/28/1976 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Anderson, Chief Executive Officer Mr. David Middleton, Resolution Specialist
Contact Information
Principal: Mr. Tom Anderson, Chief Executive Officer
Principal: Mr. David Middleton, Resolution Specialist
Business Category

Consumer Finance & Loan Companies Financial Services Financing Consultants Financing Commercial Banking (NAICS: 522110)


Customer Review Rating plus BBB Rating Summary

Castle Credit Co Holdings, LLC has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.