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      Country
          Country

          Find a Location

          UScellular has 366 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • UScellular

              8410 W Bryn Mawr Ave Ste 700 Chicago, IL 60631-3486

            • UScellular

              2100 Market Ln Norfolk, NE 68701-4624

            • US Cellular

              2500 N Mayfair Rd Unit 5554 Wauwatosa, WI 53226-1409

            • US Cellular

              2860 S Green Bay Rd Mount Pleasant, WI 53406-4962

            • US Cellular

              3333 Milton Ave Janesville, WI 53545-0240

            Business ProfileforUScellular

            Wireless
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.2/5stars

            Average of 217 Customer Reviews

            Customer Complaints

            752 complaints closed in last 3 years

            304 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            UScellular has 366 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • UScellular

                8410 W Bryn Mawr Ave Ste 700 Chicago, IL 60631-3486

              • UScellular

                2100 Market Ln Norfolk, NE 68701-4624

              • US Cellular

                2500 N Mayfair Rd Unit 5554 Wauwatosa, WI 53226-1409

              • US Cellular

                2860 S Green Bay Rd Mount Pleasant, WI 53406-4962

              • US Cellular

                3333 Milton Ave Janesville, WI 53545-0240

              BBB File Opened:
              12/14/1993
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Started Locally:
              1/1/1983
              Business Incorporated:
              7/26/1985
              Type of Entity:
              Corporation
              Alternate Business Name
              • United States Cellular Corp.
              • US Cellular Corporation
              • US Cellular
              Business Management
              • Ms. Nancy Fratzke, Vice President Customer Service
              • Ms. Paula Keith, Executive Assistant To: Kathy Hust, VP - Mid-Cent
              • Mr. Kenneth Meyers, President & CEO
              • Mr. Joseph Bright
              • Ms. Leala Rice, Manager Customer Resolutions Support
              Contact Information

              Principal

              • Mr. Joseph Bright

              Customer Contact

              • Ms. Leala Rice, Manager Customer Resolutions Support
              Additional Contact Information

              Fax Numbers

              • (608) 282-1575
                Primary Fax
              • (773) 399-7060
                Other Fax

              Phone Numbers

              Customer Complaints

              755 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/12/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I reached out to us cellular to pay my bill. Last week (3/7) they were requesting $392 to pay a portion of the bill and another payment of $124 the next week to cover the outstanding balance of $529. I gathered up the funds and called back to set up the exact same payment plan and was not told I needed to pay the balance in full!!!! This is ridiculous such a Rio off and now my both of my lines are disconnected!!!! I have posted about this on TikTok and Instagram as well and see other people are having the same issue. The guy I spoke with today was extremely rude and when I asked to speak to a manager he said that he was the manager. However, when I said I was filing a complaint with bbb he admitted to not being a manager. Horrible horrible! Account info:********************* ************ Pin ****
              Read More

              Customer Reviews

              217 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joseph T

              03/14/2024

              Was a customer for over 20 years and left due to price gouging on phones.. offered an upgraded phone and $800 for my old phone to find out in order to get the deal I had to upgrade my plan and would be $50 more per month. Then found out I could get an even better deal on upgrading my phone directly thru ******** Free memory upgrade and case for an unlocked phone and 0% interest as well. The same deal uscellular was getting thru ******* bit male their customers pay $50 more per month to upgrade their account. Then called about my final bill and to make a payment arrangement for the accessories they assured me that it wouldn't come out of my auto pay and told me they didn't need to shut off my auto pay for that reason only to find out it did and cost me a bounced check fee. Called them they said it would all be refunded 10 days later. Waited longer than 10 days and no money. To have someone else tell me it's 20 days now because they needed proof it cleared my bamk. Nobody called or emailed me this information. Complete incompetent representatives. Which is sad because they used to be the best in the business for this reason. And no charging customers for a deal they get directly thru ******** I was considering going back after my 12 free months of cell service thru my service provider but now zero chance of that. Do not buy any phone from them or service unless you enjoy incompetent representatives!

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

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