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BBB Accredited Business since

US Cellular

Additional Locations

Phone: (888) 944-9400 Fax: (608) 282-1575 View Additional Phone Numbers 8410 W Bryn Mawr Ave Ste 700, Chicago, IL 60631 View Additional Email Addresses http://www.uscellular.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Cellular meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for US Cellular include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2967 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2967 complaints closed with BBB in last 3 years | 524 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 221
Billing/Collection Issues 95
Delivery Issues 76
Guarantee/Warranty Issues 14
Problems with Product/Service 847
Total Closed Complaints 2967

Customer Reviews Summary Read customer reviews

27 Customer Reviews on US Cellular
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 25
Total Customer Reviews 27

Additional Information

BBB file opened: December 14, 1993 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated 07/26/1985 in DE
Type of Entity

Corporation

Business Management
Mr. Joseph Bright Ms. Nancy Fratzke, Vice President Customer Service Ms. Paula Keith, Executive Assistant To: Kathy Hust, VP - Mid-Cent Mr. Kenneth Meyers, President & CEO Ms. Leala Rice, Manager Customer Resolutions Support
Contact Information
Principal: Mr. Joseph Bright
Customer Contact: Ms. Leala Rice, Manager Customer Resolutions Support
Business Category

Cellular Telephone Service & Supplies Telephone Service - Long Distance Cell Phone & Tablet Equipment, Supplies & Repair Telephone Equipment & Systems Service & Repair Wireless Telecommunications Carriers (except Satellite) (NAICS: 517210)

Alternate Business Names
United States Cellular Corp. US Cellular Corporation

Customer Review Rating plus BBB Rating Summary

US Cellular has received 3.78 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.