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BBB Accredited Business since

Casey Automotive-Palatine

Phone: (847) 934-6602 Fax: (847) 934-6239 138 N Northwest Hwy, Palatine, IL 60067 View Additional Email Addresses http://www.caseyautomotive.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Casey Automotive-Palatine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Casey Automotive-Palatine include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Casey Automotive-Palatine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 15, 1990 Business started: 04/01/1977 Business started locally: 04/01/1977 Business incorporated 08/02/1995 in IL
Type of Entity

Corporation

Business Management
Mr. Mike Bruens, General Manager Mr. Pete Olszewski, Manager
Contact Information
Principal: Mr. Mike Bruens, General Manager
Business Category

Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Restoration Auto Headlight Restoration Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Brake Service Engines - Fuel Injection Service & Parts Engines - Gasoline Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Radiators - Automotive Towing - Automotive Transmissions - Automobile Differentials - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Service - Specialty Parts Auto Services Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Custom Wheels/Rims Auto Service - Tires/Batteries/Accessories Starters - Engine Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles Auto Electric Equipment Auto Parts & Supplies - New Heaters - Automotive Shock Absorbers Springs - Automotive - Sales & Service Tire Dealers Auto Air Conditioning Alternators & Generators - Auto Repair Auto Customizing Auto Accessories Auto Diagnostic Service Auto Electric Service Auto Inspection Stations General Automotive Repair (NAICS: 811111)

Why Accreditation Revoked

Casey Automotive is an auto repair and service shop which provides maintenance and repair services for a variety of vehicles, both foreign and domestic. This company serves the northwest suburbs of Chicago, Lake Zurich, Mt Prospect, Prospect Heights, Wheeling, Buffalo Grove, Long Grove, Kildeer, Elk Grove Village, Schaumburg, Hoffman Estates, Park Ridge, Riverwoods, Inverness, Barrington, Itasca, Roselle, Medinah, Wood Dale, and Bensenville. Additional locations are in Streamwood and Arlington Heights. Services available from this company include alternator and starter repair, belt and hose replacement, car battery sales and service, engine repair, computerized engine diagnostics, cooling system repair and service, electrical system repair and service, emission repair, factory scheduled maintenance, fuel system injector cleaning, radiator repair and service, failed emission test and repair, and transmission test and repair.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.