Customer ReviewsforSt. Charles Chrysler Dodge Jeep Ram, Inc.

I gave 1 star because i could not give 0 stars. I test drove a vehicle last Saturday couldn't come to an agreement that day on a price. The following Friday they contacted me a dozen times wanting me to make a deal, I said only for the price i offered. I said if they could make that work i would buy it. Their exact text back to me was " you have a deal", when can you come in? I said, Saturday between 2pm and 3pm. Several more text messages from the salesman ******* and the sales manager **** on Saturday even at 2:04 pm saying "no worries see you soon." Arrived at the dealer at 2:30 only to be put into a waiting room where the same sales manager came and told me that someone was test driving the car and were really interested, so they were going to sell it to them. They were very rude and didn't care. There is NO excuse for this type of customer service. No apology, no nothing!! Very disappointed and would not recommend this dealership to anyone. They also had lowered the price online to my original offer price. My wife and i walked out of there in disbelief of what had just happened and couldn't believe that they would run a business like this. I own a local business and have purchased many different types of vehicles over the years and have NEVER been treated like this. I stand by my word when i make a deal but it is obvious that they do not.

They charged me ****** to look at my car for an issue Im having all my dash lights turn on and I loose power steering while driving. All they said was we cant get it to replicate and told me to pick up my car and said I had to pay. I believed they are lying as my car does it every day. I falso filed with NHTSA I believe they are incompetent thieves I wish I can get my money back. Its not a lot but I imagine they do this all the time

I custom ordered a 2021 Jeep Grand Cherokee SRT8 in May 2021. It was delivered in September 2021. The dealership was broken into the same day and thieves attempted to steal it, but only cracked a window. The dealership replaced the window, but they should have taken better care of their property. Now on to the fun part. After picking up the vehicle, I drove it for 2 weeks and it was then stolen from my residence. The problem is, the dealership allowed me to put a nearly $30k down-payment on a lease agreement. There were no red flags raised by the salesperson, General Manager nor Finance Manager, no consulting, no care. After insurance deemed it a total loss, the check went to *************** I lost everything. Ally made nearly $20k over the out-the-door cost. No help from the dealer to resolve, no replacement vehicle, no refund to restart my life.Stay away from this dealer. And stay away from doing business with ************** at all costs.

Horrible Service Manager ******, told her about past service problems & the problem I was having now was told why do I keep going to them, after buying a 30k R/T challenger through them why wouldnt I then was told by her It's used though, the disrespect was unbelievable Would not recommend nor am I not getting my SRT Jeep through your dealership any longer