BBB Accredited Business since
Phone: (630) 851-2500 4333 Ogden Ave, Aurora, IL 60504
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Napleton's Valley Hyundai is an automotive dealer which specializes in new cars, especially Hyundai, as well as used vehicles from foreign and domestic manufacturers. This company serves the western suburbs of Chicago, including Plainfield, Naperville, Lisle, Downers Grove, Wheaton, Bolingbrook, Romeoville, Oswego, Westmont, Hinsdale, Batavia, Geneva, St Charles, West Chicago, Woodridge, Sugar Grove, Montgomery, North Aurora, Winfield, Big Rock, Glen Ellyn, and Plano. This company sells new Hyundai cars as well as used automobiles from Acura, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Jeep, Kia, Lexus, Mercury, Mitsubishi, Nissan, Pontiac, smart, Toyota, and Volkswagen. The company also provides scheduled maintenance and service for Hyundai cars.
A BBB Accredited Business since
BBB has determined that Napleton's Valley Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Napleton's Valley Hyundai include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Jim Douvas, General Manager Mr. Brian Napleton, General Manager Kristen Napleton, VP of Corporate Development
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview