BBB Business Review

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BBB Accredited Business since 08/03/2009

AppliancePartsPros.com, Inc.

Phone: (877) 477-7278Fax: (423) 479-9224240 Edwards Street SE, ClevelandTN 37311 Send email to AppliancePartsPros.com, Inc.

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Description

Sells appliance parts and offers free repair help to consumers.

BBB Accreditation

A BBB Accredited Business since 08/03/2009

BBB has determined that AppliancePartsPros.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised AppliancePartsPros.com, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 9 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues1
Problems with Product / Service6
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on AppliancePartsPros.com, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 05/01/2009Business started: 01/01/1999Business started locally: 02/06/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State/CA
1500 11th Street
Sacramento, CA95814
(916) 657-5448
http://www.ss.ca.gov/business/corp/corporate.htm

Secretary of State/TN
312 8th Avenue North 6th Floor, Snodgrass Tower
Nashville, TN37243-0001
(615) 741-2286

The expiration date of this license is 03/31/2014.

BBB records show a license number of C2512062 for this company, issued by Secretary of State/CA. Their web address is http://www.ss.ca.gov/business/corp/corporate.htm. The expiration date of this license is 11/19/2015.

BBB records show a license number of 627862 for this company, issued by Secretary of State/TN.

Type of Entity

Corporation

Incorporated: January 1999, CA

Contact Information
Principal: Ms. Jenny Hughes (Call Center Manager)
Number of Employees

45

Business Category

Appliances-Major-Parts & Supplies, Appliances-Small-Supplies & Parts

Products & Services

Appliance parts and accessories
Free repair help

Hours of Operation

24 hours a day / 7 days per week

Refund and Exchange Policy

365 days to return any part

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.