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          Find a Location

          AppliancePartsPros.com, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AppliancePartsPros.com, Inc.

              240 Edwards St SE Cleveland, TN 37311-6035

              BBB Accredited Business

            • AppliancePartsPros.com, Inc.

              19410 Business Center Dr Northridge, CA 91324-3505

            • AppliancePartsPros.com, Inc.

              Encino, CA 91436-2070

            Business ProfileAppliancePartsPros.com, Inc.

            Major Appliance Parts
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            240 Edwards St SE

            Cleveland, TN 37311-6035

            Get Directions
            Visit Website
            Email this Business
            (877) 477-7278

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.81/5

            Average of 70 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/3/2009

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            The company sells appliance parts and accessories and also offers repair tips to consumers.

            Business Details

            This is a multi-location business.

            Find a Location

            AppliancePartsPros.com, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AppliancePartsPros.com, Inc.

                240 Edwards St SE Cleveland, TN 37311-6035

                BBB Accredited Business

              • AppliancePartsPros.com, Inc.

                19410 Business Center Dr Northridge, CA 91324-3505

              • AppliancePartsPros.com, Inc.

                Encino, CA 91436-2070

              Headquarters
              240 Edwards St SE, Cleveland, TN 37311-6035
              Email this Business
              BBB File Opened:
              5/1/2009
              Years in Business:
              25
              Business Started:
              1/1/1999
              Business Started Locally:
              2/6/2009
              Business Incorporated:
              3/31/2010
              Accredited Since:
              8/3/2009
              Type of Entity:
              Corporation
              Business Management
              • Ms. Jenny Hughes, Call Center Manager
              Contact Information

              Principal

              • Ms. Jenny Hughes, Call Center Manager

              Customer Contact

              • Ms. Jenny Hughes, Call Center Manager
              • Kelly Hunt
              Additional Contact Information

              Fax Numbers

              • (423) 479-9224
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Transaction date: 3/8/2024 Paid $203.17 The business has an image all over the website saying: SHOP WITH CONFIDENCE 365-Day Returns - Any Part Fast Delivery - 1.7 days on average! Free Tech Supoprt - On all purpased parts! Over 2 million customers served! I returned the new part unused in the original packaging and the Company replied it violated their return policy that a part cannot have been installed. Apparently, there is a hidden return policy in small print that does not match their BOLD claim of "365-Day Returns - Any Part." The business refused a refund based on their policy. Order #******** Part # ***********  Shipped to: ****** ******* **** ****** ******* *** ** **** ** *****  The website POSTS in huge advertising all over the place without any exceptions or references to return policies: SHOP WITH CONFIDENCE 365-Day Returns - Any Part But then claims some small print that there are exceptions. They refuse to return my board to me. So they keep the brand new board and refuse a refund!
              Read More
              Read 30 More Complaints

              Customer Reviews

              70 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marjorie D

              04/23/2024

              Always has the parts I need. Easy to order online. Installation help also.

              AppliancePartsPros.com, Inc. Response

              04/25/2024

              Hello, Thank you for taking the time to review our site. We appreciate your endorsement! Kind Regards, Johnny Customer Correspondence Team
              Read 69 More Customer Reviews

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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