Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Morris-Jenkins has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Morris-Jenkins

      13725 S Ridge Dr Charlotte, NC 28273-7279

      BBB Accredited Business
    • Morris-Jenkins

      PO Box 410167 Charlotte, NC 28241-0167

      BBB Accredited Business

    Business ProfileforMorris-Jenkins

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 648 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1963

    Years in Business: 65

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Morris-Jenkins specializes in repair, replacement, & maintenance of all air
    conditioning systems, heat pumps, gas furnaces, indoor air quality
    systems, package units, and water heaters. We also offer full-service
    plumbing.

    Business Details

    This is a multi-location business.

    Find a Location

    Morris-Jenkins has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Morris-Jenkins

        13725 S Ridge Dr Charlotte, NC 28273-7279

        BBB Accredited Business
      • Morris-Jenkins

        PO Box 410167 Charlotte, NC 28241-0167

        BBB Accredited Business
      Location of This Business
      13725 S Ridge Dr, Charlotte, NC 28273-7279
      BBB File Opened:
      1/1/1964
      Years in Business:
      65
      Business Started:
      8/15/1958
      Business Incorporated:
      6/15/1967
      Accredited Since:
      12/1/1963
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      477
      Hours of Operation

      Primary

      M:
      6:00 AM - 12:00 AM
      T:
      6:00 AM - 12:00 AM
      W:
      6:00 AM - 12:00 AM
      Th:
      6:00 AM - 12:00 AM
      F:
      6:00 AM - 12:00 AM
      Sa:
      6:00 AM - 12:00 AM
      Su:
      6:00 AM - 12:00 AM
      Business Management
      • Mr. Brandon Anderson, COO
      • Mr. Jonathan Bancroft, Chairperson/CEO
      • Mr. Dewey Jenkins, Owner
      • Mr. Mike Simons, Director of Human Resources
      • Ms. Casey Welch, Director of Marketing
      Contact Information

      Principal

      • Mr. Dewey Jenkins, Owner

      Customer Contact

      • Ms. Susan Jerva, Executive Assistant
      Additional Contact Information

      Fax Numbers

      • (704) 357-8522
        Primary Fax

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was informed by the county that I need to preform a backflow testing. Check rates with multiple approved backflow testers and choose this company since they had the best rates ($89) and good reviews. Technician came out and said he will charge total of $399 for backflow testing. And if we dont get the test done soon country with cut our water. So, I panicked and let him continue with the test. Then he came back and said backflow needed to be replaced. And if we dont get it replaced itll poison the whole neighborhood and get people sick. Again I was too worried the damage it can cause So, I accepted his suggestion to replace the backflow unit. He charged me $2545.99 for the complete job. Asked for the detailed invoice and he sent me an invoice with a paragraph of whats done. No line item for parts and labor. Upon researching and talking to my neighbors everyone mentioned that the company has ripped me off big time. As per my research backflow replacement cost is around $800-$1400. Why a company can charge absurd amounts of money for service like this? This transaction and service seems to be very unfair for the homeowner.
      Read More

      Customer Reviews

      648 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ann B

      5 stars

      04/30/2024

      I have used Morris-Jenkins for Heating, A/C and recently to replace my hot water heater. The technicians (*************************** and *****************) arrived on time, worked very efficiently to replace my hot water heater, and left the area very clean. They explained everything they did and were very friendly and professional. I highly recommend using Morris-Jenkins!

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.