Business ProfileforCapital Processing Systems, Inc.

This company is a joke! We purchased a 2015 Jeep Wrangler in 2021 and was encouraged to purchase their "warranty". We recently took it in for repair, lifter ticking, and the requested maintenance receipts which we provided. Meanwhile we paid out of pocket because CPS was dragging their feet paying and we needed our vehicle back. As soon as they found out it was paid for, we were finally notified (after calling everyday after being told they would call us), they were denying the claim because they "could not verify our receipts". They asked for receipts and we provided them so they found other reasons to get out of paying. This repair is part of a class action suit against the manufacturer so we feel CPS found any excuse possible not to pay. HORRIBLE CUSTOMER SERVICE!

We regret that the customer had an unfavorable experience, however, in this case, the contract required - and we immediately requested - proof of maintenance since the customer had driven almost ****** miles since the purchase of the vehicle and the failure was directly related to a possible lubrication problem. Therefore, after we learned that the customer authorized and paid for the repair three days after filing the initial claim, we again requested maintenance records. Once received, we determined they did not sufficiently satisfy the reimbursement requirements as per the Jeep owners manual Under no circumstances should oil change intervals exceed ****** miles. consequently, this customer would have been responsible for at least four oil changes in the meantime. As we were provided with one unverifiable, handwritten document that showed a 27,570-mile gap from the date of purchase to the date of the oil change, we unfortunately had to decline the payment as the contract requires the contract holder to follow the manufacturers recommended maintenance schedule and based on the customer's own presentation of facts, this schedule has not been followed.